Milton Park Family Hub (On-Site)
Temporary, Full time
Band 4, £24,420 to £25,652 per annum
37.0 hours per week
Salary: Band 4, £24,420 to £25,652 per annum
Contract type: Fixed Term/Secondment for up to nine months maternity cover
Hours: Full time (37 hours per week, Monday to Thursday 08:30-16:30, Friday 08:30-16:00)
Closing date: Sunday 30 March 2025, 23:59
The Service:
The Early Help and Prevention Service in Portsmouth provides extra practical help with families early on, to stop problems getting worse. We talk with families about the things that are most important to them, what might help and what we can do differently to help them. This is how we start working together with the whole family to help get things back on track.
Your New Role:
You will greet family hub users and professionals who have come to use the venue. You will ensure the smooth operational running of the 0-19 Early Help and Prevention Service's business processes within the Family Hub. The role can vary greatly, and might include administrative tasks, opening and securing the building, collating and presenting information, providing information and advice to service users, dealing with telephone, email and face-to-face enquiries, and acting as a designated first aider. The role requires high quality written and oral communication and a commitment to the continuous provision of high-quality customer care and the ability to multi-task and work well under pressure. It is based at the Milton Park Family Hub.
Please read the job profile for the full details of this role.
What you'll need to succeed:
You have experience of working in an administrative role within a busy, public-facing office environment and ideally of working in Children’s and/or Young People’s Services. You have a good working knowledge of Microsoft 365, excellent numeracy and literacy skills, and excellent communication skills. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post. You have a customer focus, are organised, trustworthy and reliable, and have a good attention to detail and level of accuracy. You can work flexibly, prioritise and plan your workload, and have a proactive attitude to work.
Please read the job profile for the full details of this role.
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
Additional Information:
The full job profile is attached below.
Contact Details for an Informal Discussion:
Cheryl Ward, Business Support Supervisor, Cheryl.Ward@portsmouthcc.gov.uk, 023 92 688 972
A commitment to our values:
We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals.
Application process:
How to complete your application: https://careers.portsmouth.gov.uk/support-for-applicants/
We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.
Click on the 'Apply' button to register or log into your applicant account, complete our profile builder, and enter your personal statement. In your personal statement, please detail why you feel you are suitable for the role using the 'Who is the Person' section of the job profile.
If you apply without a detailed personal statement, it is unlikely that your application will be successful.
We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may gointo spam/junk folders.
We look forward to speaking with you soon.
Why come to live and work in Portsmouth?
Portsmouth is a great waterfront city and a vibrant place to live and work. It is an island city with an “inner city” feel, a seaside location packed with attractions and events, and the advantage of fantastic countryside on its doorstep. With fast road and rail links to London, Brighton and major airports, and ferry links to Europe, it is the perfect place to live and work. Portsmouth has a strong history of partnership working and has successfully integrated several local services.
What we can offer you:
Portsmouth City Council is a unique organisation,committedto making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk. or call the recruitment team on 023 92 616 800.