IT Service Desk Assistant | JobsGoPublic.com

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The successful candidate will work in our IT Service Desk team and will help ensure the services we provide are highly available and secure. The IT Service Desk is the first point of contact for all IT related incidents and requests, assisting in the delivery of all aspects of the IT service. \nThis is a 12 month fixed term role.\n \nAbout the person\nThrough correct logging, categorisation and prioritisation of incidents, the successful candidate will contribute to timely and helpful support, resolving issues and delivering efficient operational outcomes for the organisation. This role plays a key part in the customer experience by acting as a point of contact for fault reporting, request fulfilment and general queries. The successful candidate must have excellent communication skills and will be required to interact with internal customers and third-party suppliers face to face, over the telephone and via email. 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