Childrens Information and Advice Officer

Job Title: Childrens Information and Advice Officer
Starting Salary: £30,559 progressing to £33,366 pa
Hours: 37.0
Location: Stevenage - hybrid
Contract Type: Permanent
Directorate: Childrens Services

About the team

We are currently recruiting a Children's Information and Advice Officers to work within the Gateway Early Help Service. If you are passionate and committed to supporting children and families to access the right support at the right time and are interested in this area, this is role for you.

You will be working in an office-based environment where you will have flexibility to work from home 3 day a week once an induction period has been completed.

About the role

As a CIAO you will support families and children by providing information on the offer of services available universally and within Early Help in Hertfordshire. The signposting of information will support families in need to prevent an escalation of concern.

Your work will be underpinned by the principle of improving outcomes for children, young people and their families through communicating with parents and agencies to best understand a child and family's needs and to contribute towards identifying support services and signposting to these

About you

Essential:

• Excellent communication skills both written and verbal and demonstrate the ability to build rapport with families and professionals during telephone calls.
• Excellent keyboard skills and be computer literate.
• Professional curiosity and excellent organisational skills to ensure work is completed within tight timescales.
• A team player, but also demonstrate the ability to work autonomously.

Desirable:

• Previous experience in working with children and families would be beneficial.

If you enjoy working in a fast pace, rewarding role, that seeks to identify the right support for children and their families at the right time, this is the role for you. No two days will be the same, with a variety of contacts requiring your expertise, you will be communicating via phone with multi agency professionals and members of the public.

To hear more about this opportunity please contact Claire Larkins at claire.larkins@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: 10th and 12th February,2025

This job role is within the Health and Social Care Services, level HSC8 job profile. Please locate this via:

Job profiles - Health and social care

Benefits of working for us



How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.