Support Officer (Rough Sleeping)

Support Officer (Rough Sleeping)

(36 hours or job share)12 month contract

Salary range £34,125 - £36,282 per annum pro rata 

This is an exciting opportunity to make your mark in Spelthorne, and in doing so, support some of the most vulnerable residents in our community. 

We have made great strides in both reducing rough sleeping and sustaining former rough sleepers in their new homes. 

As a Support Officer, you will undertake an assertive outreach service to rough sleepers both inside and outside of standard office hours, if required. You will ensure that contact is made and sustained with rough sleepers in Spelthorne, appropriate assessments and referrals are undertaken and that all clients are engaged with services to receive support towards ensuring they move from the streets, and into accommodation or reconnection services.

You must be able to network and build strong relationships with partner agencies, community and faith-based groups. Whilst you don’t need to have direct experience of providing an outreach service to street homeless people, you must have experience of working in a customer-facing role with a complex and diverse client group.

Much of your work will be around communication, and so you must be able to communicate effectively. You must be self-motivated, flexible and responsive to the needs of the clients in your caseload.

This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements. This post requires flexible working, carrying out early morning visits to verify people in pairs that have been reported to be sleeping rough in the area.

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.  These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.  The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The post holder will be required to have good computer skills for inputting information on to various databases used by the organisation.

Please note as part of the employment checks this post will be subject to a Basic Disclosure & Barring Service (DBS) check.

If you have any queries or would like to discuss this further, please contact Sophie Bhogal, Rough Sleeper S.bhogal@spelthorne.gov.uk 

Closing date: Friday 31 January 2025 (noon)      

Interview date: Friday 07 February 2025

Spelthorne Borough Council use the Microsoft Authenticator app as a secure way of accessing our network.  Successful candidates will be required to use their own mobile device to download and use Authenticator.

In return, we can offer excellent conditions of service with a benefits’ package that includes flexible working hours, pension scheme and at least 23 days’ paid leave per year.

For full information and to apply online, visit www.surreyjobs.info or www.spelthorne.gov.uk/jobs alternatively, please contact Recruitment Services on 01784 444263 (24hr answer phone) quoting reference number 1231. 

Unfortunately, we are unable to reply to all candidates.  If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful.

All shortlisted applicants will be contacted via email after the closing date. CVs can only be accepted in support of a completed application form. 

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