Croydon (On-Site)
Permanent, Full time
Basic DBS check required
£37753 Per Annum
Do you want to be part of a caring, forward thinking team who make a difference? Join us as our...
Homeowner Officer
We are looking to recruit an enthusiastic, knowledgeable Homeowner Officer, who is a customer focused person to join our Neighbourhood services team in the role of Homeowner Officer working out of our new office space in Croydon. We aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Our focus is on ensuring that our residents are happy and safe in their homes.
About us Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1600 homes across 3 London Boroughs, Croydon, Sutton & Bromley. We provide a variety of homes including social housing, Shared Ownership and outright sales.
We aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Our focus is on ensuring that our residents are happy and safe in their homes.
What we are looking for in a Homeowner Officer: The Homeowner Officer is responsible for managing relationships with leaseholders, shared owners, and freeholders, ensuring high standards of service and maintaining strong communication. This role includes overseeing the delivery of services to homeowners, managing service charges, responding to queries, and ensuring compliance with relevant housing legislation and policies. The Homeowner Officer will work closely with Property Services and Development team and external contractors to provide an efficient and responsive service to all homeowners. This is high customer service focused role where building relationships with residents in line with ccha values is essential.
Essential requirements:
You will need to demonstrate
List what we are looking for – essential criteria
If you’re interested, please apply via https://ccha.biz/about-us/working-for-us/ where the full job description can be found. Please apply for this role through the ccha website (detailed above) to complete an application to be considered.
Please note, correspondence regarding your application form will come from either of the email addresses email@vacancyfiller.net or HR@ccha.co.uk.
Equal Opportunities Statement: ccha is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We encourage applicants from all backgrounds to apply. If you need any assistance please with your application please contact hr@ccha.co.uk
Other roles you may have experience could include:
Homeownership/ leasehold/ senior/ housing officer/ Home Ownership/ Officer/ Neighbourhood services/ Housing Management