{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1741948886349,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"6bc7dbfb-2b50-42ba-bb56-61249135e593","title":"Benefit Assessment Officer","employer":"Luton Borough Council","department":"","location":"Agile","locationType":3,"description":"<strong>About the job</strong><br><strong>Salary: £29,093 - £31,586 a year </strong><br><strong>Hours per week: 37</strong><br><strong>Contract type: Permanent</strong><br><br>We are seeking a dedicated Benefit Assessment Officer to play a key role in administering, determining, and managing financial assessments in line with legislation, local policies, and best practices. This role is essential in delivering effective services that maximize benefits for service users while ensuring income optimization for the Council. If you are detail-oriented and committed to providing economic and efficient financial assessment services, we'd love to hear from you!<br><br><strong>Please note this role does not attract sponsorship.</strong><br><strong>About you</strong><br>Are you a skilled communicator with excellent customer care and negotiation abilities? We are looking for someone who can engage effectively with customers, colleagues, and other professionals through face-to-face interactions, telephone conversations, and written correspondence.<br><br>You should possess strong numeracy skills, capable of performing calculations involving addition, subtraction, multiplication, division, and percentages. Alongside these, your ability to work both independently and as part of a team will be critical to your success in this role.<br><br>This role requires precision and adherence to prescriptive procedures and regulations, using data and information to make informed decisions and take appropriate actions. You'll need to effectively plan and organise your workload with minimal supervision to meet deadlines and targets.<br><br>Proficiency in computerised systems, such as MS Word, Excel, and database applications, is essential. Additionally, an understanding of equality principles and their application in the workplace and when assisting applicants is highly valued.<br><br>A solid knowledge of Welfare Benefits, Council Tax, and Housing Benefits is required, alongside demonstrable experience of providing excellent customer care. A GCSE/O Level (or equivalent) qualification in English and Mathematics is essential.<br><br>This is a public facing role so you'll need to show off your fluency in speaking and writing English <br><br>If you meet these requirements and are ready to contribute to a dynamic team, we encourage you to apply!<br><strong>About us</strong><br>Our ambitious <strong>Luton 2040 Vision</strong> - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.<br> <br>The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?<br><strong>Application Process</strong><br><strong>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person's criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.</strong><br><strong>Benefits</strong><br>We offer a range of excellent staff benefits which include:<br><br>- From 25 to 32 days' annual leave: linked to length of service and grade<br>- Buying annual leave scheme: buy up to 20 days additional annual leave<br>- Career Pathways: step up in your career or move into a specialist area<br>- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant<br>- Generous relocation package: up to £8,000 (subject to eligibility)<br>- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home<br>- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns<br>- Training and support: unlimited access to development courses, mentoring and support and clear career pathways<br>- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons<br>- Arriva Travel Club: great value savings on local bus travel<br>","shortDescription":"","salaryDescription":"GBP 29,093.00 - 31,586.00 per year;GBP 8,000.00","publishDate":"2025-03-13T02:01:10.000Z","expirationDate":"2025-03-23T00:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/eb666309-56d9-4cde-935e-d156079c73dc.jpg","score":1,"featured":false,"enhanced":false},{"id":"54f37d54-3008-4f13-8be5-f8e4bab0da76","title":"Servicing Co-Ordinator","employer":"Hightown Housing Association","department":"","location":"Hemel Hempstead","locationType":3,"description":"<p><span><strong>Servicing Co-Ordinator</strong></span></p><p>Hightown Housing Association have a fantastic opportunity for a Servicing Co-Ordinator to join their busy Building Safety team.</p><p>As the Servicing Co-Ordinator you will be the first point of contact for our contractors, resolving issues and ensuring a first-class service is delivered to our internal and external customers.</p><p>Attention to detail is key for this role as you will be monitoring workflows and keeping the associations servicing schedules and agreements up to date.</p><p><strong>Key Responsibilities:</strong></p><ul>\n<li>To monitor the servicing workflows to ensure KPI’s are met, and databases are kept up to date in a timely fashion.</li>\n<li>The administration of invoicing and quotes in relation to the servicing contracts and to be the first point of contact for any queries.</li>\n<li>Updating our Asset Management and Housing Management system with information on new properties.</li>\n<li>Arranging meetings with our contractors and management team.</li>\n<li>Supporting the wider department as and when required.</li>\n</ul><p><strong>The Benefits</strong></p><ul>\n<li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li>\n<li>35 hour week</li>\n<li>Salary £27,117 pa</li>\n<li>Annual bonus based on satisfactory performance (Once certain criteria's are met)</li>\n<li>Monthly attendance bonus in addition to your basic salary</li>\n<li>Ongoing professional development and support to deliver outstanding support</li>\n<li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li>\n<li>Workplace pension scheme and life assurance of three times your annual salary</li>\n<li>24 hour Employee assistance support</li>\n<li>Well-equipped on-site gym</li>\n</ul><p>If you are a strong administrator looking for you next career move this could be the role for you.</p><p><strong>About Us</strong></p><p>Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.</p><p>We currently manage over 9,000 homes and employ over 1100 Permanent and Bank staff in our Care and Supported Housing Schemes and from our head office in Hemel Hempstead. We have an annual turnover of £121 million and a development programme that will deliver over 350 new affordable homes each year<em>.</em></p><p><strong>Closing Date: Monday 17th March 2025</strong></p><p><strong><em>Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. </em></strong></p><p>We are an Equal Opportunities & Disability Confident Employer.</p><p></p><p> </p>","shortDescription":"","salaryDescription":"£27117 Per Annum","publishDate":"2025-03-03T12:08:09.000Z","expirationDate":"2025-03-17T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/ac14d515-2d0d-4c8e-9443-32fe6e6835fc.jpg","score":1,"featured":false,"enhanced":false},{"id":"926bf4c7-d708-4494-b252-5d2e22c4af1b","title":"Assistant Customer Service Supervisor - Ware Library","employer":"Hertfordshire County Council","department":"","location":"Ware","locationType":3,"description":"<strong>Job Title:</strong> Assistant Customer Service Supervisor - Ware Library <br> <strong>Starting Salary:</strong> £24,790 <br> <strong>Hours:</strong> 34.75 <br> <strong>Location:</strong> Ware <br> <strong>Contract Type:</strong> Fixed Term End Date End Date January 2026 <br> <strong>Directorate:</strong> Resources <br><br><b>About the team</b><br><br>Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries<br><br>Hertfordshire's libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer. All of which means today's Assistant Customer Service Supervisors need to be passionate about proactively helping people of all ages and from all backgrounds as well as being able to lead from the front working alongside the Library Manager<br><br>Assistant Customer Service Supervisor roles offer successful applicants the opportunity to get involved in a hugely varied range of activities. You will be actively promoting and supporting the use of all our library resources and helping customers to find the information that they need. You will help to deliver a programme of library activities and events, as well as supporting the Library Manager in all aspects of the day to day running of the library. All our Library Assistant Customer Service Supervisor roles help to make a positive difference to people's lives.<br><br><strong> Ware Library, SG12 </strong><br><br> Ware is the most modern library in Hertfordshire, having only opened in October 2024. It is fast becoming a family friendly library and is already proving popular as a study space for local teenagers. The library is host to a wide range of events and as such is firmly placed at the heart of the community. It is a vibrant, open plan space on one floor with state-of-the-art facilities for both customers and staff. <br><br><b>About the role</b><br><br>To support the delivery of the Inspiring Libraries 10-year strategy.<br><br>You will have the skills and abilities to support the Library Manager to actively supervise the team at Ware Library, including staff timetabling, training and development. You will also support the Library Manager with statistic and financial data, Health & Safety as well as act as the senior on duty as and when required.<br><br>You will have the ability to compile, maintain and provide effective returns for monthly statistical information.<br><br>You will also actively engage with the delivery and promotion of all frontline services in the library and outreach activities as required.<br><br><strong>This is a Fixed Term Contract ending January 2026.</strong><br><br><b>About you</b><br><br>Essential<ul>\n<li>You will have excellent communication and admin skills and you will be passionate about providing great customer care.</li>\n<li>You will have demonstrable experience in leading a team in a supervisory role, working collaboratively to achieve aims and objectives as set by the Library Manager and wider Library teams.</li>\n<li>You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner</li>\n<li>You will be a competent user of Microsoft Packages including Word and Excel in order to collate and present data, and have an ability to support others in using technology.</li>\n</ul>Desirable<ul><li>Above all, you will be a reliable and flexible team player who is willing and able to engage with the full range of services, activities, and events that libraries offer.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.<br><br>This job role is within the Community Services, level COM6 job profile. Please locate this via:<br><br> Job profiles - Community services <br><br>To hear more about this opportunity please contact Emily Scott , Emily.Scott@hertfordshire.gov.uk or Andrew Forrester, andrew.forrester@hertfordshire.gov.uk for an informal discussion about the role. <br><br> Interview Date: to be confirmed <br><br> Benefits of working for us<br><br><b>How to apply</b><br><br> As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <br><br> <strong>Secondment</strong> <br> This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. 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Customer Service job vacancies in St Albans

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Customer Service job vacancies in St Albans

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Benefit Assessment Officer

Luton Borough Council

GBP 29,093.00 - 31,586.00 per year;GBP 8,000.00

Agile (On-Site)

Posted 1 day ago

Closing in 3 days

Servicing Co-Ordinator

Hightown Housing Association

£27117 Per Annum

Hemel Hempstead (On-Site)

Posted 11 days ago

Closing in 2 days

Assistant Customer Service Supervisor - Ware Library

Hertfordshire County Council

£24,790

Ware (On-Site)

Posted 14 days ago

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