Stratford (Hybrid)
Permanent, Full time
No DBS check required
£53,700 - £62,000
Title: Senior Disrepair Surveyor
Contract Type: Permanent, full time 35 hours per week
Location: West Ham Lane Stratford
Persona: Agile Working (office, site and home working hybrid)
Salary: £53,700 - £62,000 Plus £1,300 Essential car user scheme
Closing Date for completed applications 4th March at 9am
Interviews will be held on 11th March at our office is Sidcup (DA14 5HU)
Role Profile - Senior Disrepair Surveyor.docx
An opportunity has arisen to join our Disrepair team in the role of Senior Disrepair Surveyor. The role reports directly to the Disrepair Manager. The Disrepair Surveying team manage a range of complex disrepair and complaint cases across a varied housing stock.
As Senior Disrepair Surveyor the post holder will be not only involved in day to day Disrepair Surveying activities, but will also have direct responsibility for circa 7 employees, and will be accountable for managing team performance and productivity against KPIs. Ensuring that the team are on top of their case management and are working in line with policy, procedure and best practice. Developing team and ensuring continuous CPD. Making sure that you and your team are up to date with any legal changes and legislation.
You will be responsible for monthly reporting on cases and KPIs to the Disrepair Manager and the senior management team and will always have a clear overview of outstanding cases and workload as well as other aspects around the workload.
You will also be responsible for monitoring the budget within your area. You will review coding on jobs, budget allocation and ensure that spend complies with L&Q’s compliance processes and procedures for the employees reporting to you.
L&Q’s portfolio consists of new builds, converted street properties, high rise, flats and purpose-built blocks. The ideal candidate will have a good knowledge of various builds and the challenges that come with each type. They will have had experience in surveying the various types of stock and will be flexible regarding travel; L&Q’s stock covers a large geographic area, ranging from London, Essex and Kent, along with surrounding areas inclusive of Slough, Reading and Middlesex.
This role will primarily be based in L&Q’s East Region, covering East, North East London and neighbouring areas. Travel is an essential part of this role and it is necessary that our Disrepair Surveyors hold a full licence and have access to a car.
The Disrepair Team work closely with L&Q’s in house and external legal teams to resolve cases. Our Surveyors are responsible for surveying of properties and producing thorough reports and specifications in line with Building Standards and legal requirements and therefore will have a good knowledge of contract legislation including The Housing Conditions Protocol and the Fitness for Human Habitation Act.
We expect that the Senior Disrepair Surveyor has experience in managing a large team and also has a wide range of skills including building and property surveying, project management, ability to juggle a varied workload in at a fast pace, attention to detail and budgetary control.
This is a socially rewarding role with opportunity to make a real difference to our residents and the local community. Our residents are at the heart of everything we do. We believe that everyone should have a safe and secure place to live and home that they can be proud to live in.
To be shortlisted for this role candidates must be able to clearly demonstrate the following:
- Experience of managing a high performing team
- Experience in a surveying role, ideally within a Social Housing or Local Authority Environment
- Skills and knowledge of construction methods
- A HNC in a relevant subject or equivalent experience
- Experience of managing disrepair cases
- Understanding of disrepair legislation and legal requirements
- Experience of managing contractors and consultants to deliver within budgets and timescales
- Stakeholder management
- A broad range of communication and influencing skills
- Good working knowledge of Microsoft packages
- Strong organisation and prioritising ability
- Demonstrate high levels of customer services and complaint handling skills
- Ability to deliver against KPIs and timeframes.
Our commitments:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the South East and the North West of England.
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.