Property Services Customer Liaison Officer

We Are St Helens Borough Council.

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as A Property Services Customer Liaison Officer in the Strategic Growth Department.

As part of the Council’s modernisation plans, we are reshaping and rebuilding the capability of our Property Services. This is aimed at improving public services for our residents and helping achieve more social, economic, and place-based regeneration outcomes for St. Helens. 

Our vision is for Property to be valued as a proactive manager of our assets and a customer focussed provider of services that will facilitate outcomes for residents and our clients through improved customer experience, better use of the public estate, greater financial efficiency, achievement of borough priorities and contribution to the council’s transformation. 

Building our Capability –

Having redesigned the team structure to form an integrated Property Service we are seeking ambitious individuals who are collaborative and thrive working as part of a team, as well as confident in taking personal responsibility for achieving the best for our customers, clients, and colleagues. 

We have an opportunity available for a Property Services and Customer Liaison Officer to join us as we embark on this exciting journey of growth and modernisation of Property Services to optimise the returns from our property portfolios. 

Providing a range of administrative and customer services tasks, you will act as the first point of contact for all property related enquiries and maintenance requests and ensuring these are logged, tracked, and updated consistently within the Property Management Systems.    

If you are looking for the opportunity to be a key player in contributing to the Council’s progressive plans and supporting success in Property Service we look forward to hearing from you.
 
Interested to Find Out More?

You can review our full job description details, and person specification information here.

You are also welcome to contact us for a chat before applying by contacting Jennifer Bithell, Team Manager – Property Services and Customer Support.

Thank you for your interest in working for us. If you are experiencing issues with applying online, you can contact a member of the team at Recruitment@sthelens.gov.uk and a form will be sent to you to complete.

Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

Equality & Diversity

St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality

St Helens Council is a Disability Confident Employer. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.

NOLAN Principles of Conduct in Public Life.

All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.