Client Finance Caseworker

The role

About the Service

At Southwark Council, our Adult Social Care service is dedicated to enabling individuals with care and support needs, along with their carers, to lead fulfilling lives. We prioritise their well-being and safety while working to prevent, reduce, and delay the need for care and support. Central to this vision is the Personal Budgets and Client Finance Service, delivering vital back-office functions that ensure financial efficiency and equity for our most vulnerable residents. From financial assessments to income maximisation and debt recovery, our team plays a critical role in the effective delivery of adult social care services.

About the Role

We are seeking two enthusiastic and detail-oriented Client Finance Caseworkers to join our dynamic team. These roles offer an exciting opportunity to make a meaningful impact on the lives of our residents.

1. Charging Team:
   In this role, you will conduct financial assessments to determine service users' contributions toward their social care services, ensuring fairness and compliance with the council's Fairer Contributions Policy and the Care Act 2014.
2. Income and Collections Team:
   You will adopt a proactive approach to income and debt recovery, modelling best practices and ensuring financial sustainability within the service.

Both positions involve applying policies, practices, and legislation governing adult social care, maintaining accurate financial records using systems like MOSAIC and SAP, and working closely with clients, carers, social workers, and external partners to maximise income and manage contributions effectively.

These roles are instrumental in supporting the council's duties under the Care Act 2014, including Court of Protection responsibilities and public funerals, ensuring the financial well-being of our clients and the integrity of the service.

About You

We are looking for individuals who:

• Hold a relevant degree, professional qualification, or equivalent experience.
• Possess a strong working knowledge of adult social care financial processes, welfare benefits, debt recovery, and safeguarding practices.
• Have experience using social care management systems (e.g., MOSAIC) and financial systems (e.g., SAP).
• Are excellent communicators with the ability to build relationships across a wide range of stakeholders.
• Demonstrate attention to detail, organisational skills, and the ability to analyse and interpret financial data.
• Are committed to promoting equality, diversity, and inclusion in all aspects of their work.

Recruitment timetable

Advert Close: 07/02/2025

Shortlisting Date: 12/02/2025

Interview Date: 25/02/2025

Guaranteed Interview Scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

* Members of the Armed Forces and veterans
* Are currently in care, or have previously been in care
* If you consider yourself to be disabled or if you have a long-term health condition

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

Additional details

This post requires a satisfactory Disclosure and Barring Service (DBS) DBS check at Basic level.

Why Join Us?

Southwark Council offers a supportive environment with opportunities for professional growth and development. These roles are eligible for hybrid working arrangements, combining the flexibility of remote work with a minimum of two days in the office per week. Successful candidates will undergo an enhanced Disclosure and Barring Service (DBS) check.

Take this opportunity to contribute to an essential service that makes a difference in the lives of Southwark's residents.

Benefits and more information:

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.