Income Maximisation Officer

 

Income Maximisation Officer (Liveability Department)

SO2: £41,580 pa rising in annual increments to £42,861 pa.

Fixed Term Contract until August 2025

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. 

 

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

About the Role:

Location: Lambeth Civic Centre (In-office)
Hours: 35 hours per week

Do you thrive in a fast-paced environment where your ability to organise, connect, and manage relationships makes a real difference? Are you ready to take on a challenging yet rewarding role in the heart of Lambeth’s housing services? If so, we want to hear from you.

About the Role
As an Income Maximisation Officer, you will play a critical role in managing the sign-ups and lettings for void properties across Lambeth, with a focus on regeneration estates. This role is at the frontline of Lambeth’s housing efforts, ensuring smooth transitions from empty properties to thriving homes. You will handle key collections, liaise with contractors, and provide tenants with exceptional service as they move into both new builds and existing housing stock.

You’ll also work closely with contractors, interim providers, and tenants to ensure efficient property turnaround. This role will require you to manage access, oversee voids processes, and visit properties regularly to meet tenants and address their needs. Proficient Excel skills are essential, as is the ability to maintain discretion in a highly political and sensitive environment.

Key Responsibilities

• Manage the end-to-end void property process, including sign-ups, lettings, and contractor access.
• Provide exceptional customer service, dealing effectively with tenant complaints and ensuring satisfaction.
• Coordinate property inspections, handovers, and key collections in partnership with contractors.
• Manage your workload and time efficiently, attending sites, meeting contractors, and maintaining office operations at Lambeth Civic Centre.
• Support regeneration estate projects and maintain strong relationships with internal and external stakeholders.

About You

To succeed in this role, you will need to be:

• Organised and Reliable: Capable of managing your workload independently and meeting deadlines.
• Proficient in Excel: Able to create and manage spreadsheets for tracking and reporting.
• Customer-Focused: Experienced in resolving complaints and ensuring tenant satisfaction.
• Flexible and Adaptable: Ready to take on a varied workload in a dynamic local government environment.
• A Relationship Builder: Comfortable developing strong working relationships with contractors, tenants, and colleagues.
• Discreet: Able to handle politically sensitive information with professionalism.

While experience in local government housing is preferred, transferable skills and a willingness to learn are essential. You will also need to be dependable, proactive, and comfortable challenging the status quo to drive improvements.

 

What We Offer
In this role, you’ll be at the centre of Lambeth’s housing services, working in a highly collaborative team that values innovation and dedication. You’ll have the opportunity to make a tangible difference in the lives of residents while building your career in a supportive and dynamic environment.

Ready to join a winning team that’s making a real impact? Apply today to become an Income Maximisation Officer in Lambeth.

We especially encourage applications from people from underrepresented groups and while the role is open to all applicants, Lambeth will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from underrepresented groups where there is a choice between two candidates of equal merit. 

Contact Information:

For an informal discussion about the role, please contact Santiago Camacho at scamacho@lambeth.gov.uk

 

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

Job Description and Person Specification

 

How to Apply:

If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage.

We operate an anonymised application process, so be sure to remove personal details when uploading your CV and personal statement.

 

Recruitment Timelines:

Advert close date: 11:59pm on Sunday 26th January 2025.

Benefits:

We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:

·         Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.

·         Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.

·         Membership in the Local Government Pension Scheme.

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