Apprentice Benefit Advisor

Apprentice Benefit Advisor

Ref: 2387CS

Salary £23,658 - £29,696 p.a. (Full time Permanent 37 hrs per week)

Runnymede Borough Council is an ambitious and innovative Council,  providing a diverse range of services across the Borough in Surrey.

Would you like to complete a Level 4 Revenues and Welfare Benefits apprenticeship whilst working as a Benefit Advisor? Are you enthusiastic, passionate and keen to learn? You will be working with an established team of Benefit experts and providing an efficient, effective and high quality service, supporting customers across a range of channels.

We are looking for a full-time Apprentice Benefit Advisor to deliver information, guidance on Housing Benefits and Council Tax Support, and when necessary other council and Department for Work and Pensions services.

Duties of the role
The successful candidate will be expected to answer customer enquiries through a range of channels such as phone, email, digital contact and face to face. You will be able to follow legislation, policies and procedures whilst simultaneously providing a high level of customer service based at the Civic Centre in the heart of Addlestone’s regenerated town centre. The candidate will have a keen sense of accuracy and adept at learning a wide range of systems in order to be as effective as possible when handling enquiries and making decisions on entitlement.

Qualifications and skills required
To be successful in this role we expect you to be a keen learner and willing to learn from colleagues, accept feedback in a positive way, show initiative and contribute to developing process. Be able to take responsibility of your own work at the same time as being part of the wider team.

IT skills such as the use of Microsoft Office (Word, Excel, Outlook and PowerPoint) are essential. Training will be provided on internal systems.

About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects.  We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision. 

The Civic Centre offices are based in Addlestone, Surrey, a short drive from the M25 J11. Addlestone is also served directly by trains from Woking, Reading and London Waterloo.

What we offer
The Council encourages all employees to maximise their potential.

• Hybrid working
• Excellent training, development and progression opportunities
• 28 days annual leave

If you think that you have what it takes to excel in this role then we’d like to hear from you.

To apply for this vacancy, click the “Apply Online” link. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information below. If it is difficult for you to apply online please contact Human Resources. Email: humanresources@runnymede.gov.uk Telephone: 01932 425517

We welcome applications from all sections of the community. Please provide an email address where possible as you will be contacted by email if you are selected to attend for an interview.

Closing date: Sunday, 15^th December 2024

Interview date: 9^th January 2024