Ealing, London (On-Site)
Permanent, Full time
Basic DBS check required
£50,574.00 - £52,584.00 pa (inclusive) Grade 12
At Ealing Register Office we play a crucial role in maintaining accurate records of births, deaths, marriages, civil partnerships and nationality services. Our dedicated team ensures that vital information is recorded efficiently and with utmost care.
Role Overview:
As a Team Manager, you will lead a team of skilled professionals responsible for managing the day-to-day operations of our register office. Your leadership will contribute to the smooth functioning of our services and the accurate documentation of life events.
Key Responsibilities:
- Supervise and Motivate: Lead a team of registration officers, ensuring they adhere to guidelines and provide exceptional service to the public.
- Process Management: Oversee registration and administrative processes and ensuring accuracy and compliance.
- Customer Service: Handle complex queries, resolve complaints, and maintain positive relationships with service users.
- Training and Development: Provide training, mentorship, and ongoing support to team members.
- Quality Assurance: Ensure data integrity, maintain records, and implement best practices.
- Collaboration: Work closely with other departments and external agencies to improve processes.
Requirements:
- Experience: Knowledge of the registration service and the relevant acts and management experience gained in a similar role within a register office or related field.
- Leadership Skills: Proven ability to lead and inspire a team.
- Attention to Detail: Accuracy and precision are essential.
- Communication: Excellent verbal and written communication skills.
- Knowledge: Familiarity with relevant legislation and registration procedures.
- Qualifications: 5 GSCE / O Levels grades A-C must include Maths and English or other comparable qualification
Benefits:
- Competitive salary
- Pension scheme
- Professional development opportunities
Exclusions
Regulation 5 of the Registration of Births, Deaths and Marriages Regulations 1968 (SI 1968/2049) specifies the disqualifications for appointment to a registration office
- An un-discharged bankrupt and/or a person to whom a moratorium period under a Debt Relief Order applies, or who is the subject of a Debt Relief Restrictions Order or an interim Debt Relief Restrictions Order;
- A person who is, or has been during the 12 months preceding the date on which the appointment is to take effect, a member of the council or of a committee of the council having duties in relation to the appointment of registration officers;
- an officer or servant, other than the clerk or deputy clerk, of a LA employed by them in the performance of duties relating to their functions as a burial authority;
- a person holding office as an authorised person, secretary (for marriages) of a synagogue or registering officer of the Society of Friends;
- a minister of religion, a medical practitioner, a midwife, an undertaker or other person concerned in a burial or cremation business, a person engaged in any business concerned with life insurance, or a person engaged in any other calling which would conflict with or prevent the proper performance in person of the duties of the office for which they are a candidate;
This role is subject to Ealing’s enhanced vetting process.
Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.
We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.
Please note all applications will be determined on merit.
Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing follows safer recruitment practices to protect children and vulnerable adults. The post holder will be subject to an enhanced Disclosure and Barring Service (DBS) check.
