Business Improvement Officer

Knowsley Council is an award winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024. Come join us and be part of our success.

• Are you passionate about making positive changes within an organisation?
• Do you have the skills and experience to undertake process improvement using industry standard tools and techniques?
• Do you enjoy undertaking business process and customer journey mapping to identify opportunities for improvement and implement change?
• If so, you may be the perfect candidate for this role.

The Operational Improvement Team provides business improvement support to the Council to enable it to be efficient and effective in delivering its objectives.

You will have opportunities to support and lead on important projects, and work as part of a valued team undertaking improvement work to ensure the council’s resources operate effectively and efficiently.

You will scope projects, hold workshops, map processes and identify areas for improvement using business improvement techniques in line with council priorities, often working on multiple projects at any time.

You must be able to work alone or as part of a team in a demanding environment and have experience of business process re-engineering and system development.

Interviews are planned to take place on Thursday 30 January 2025.

At Knowsley Council we will consider requests for flexible working.  For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact: 

Jill Hoyle at Jill.Hoyle@knowsley.gov.uk / 0151 443 2520 or alternatively Sam Worsfold at 

Samantha.Worsfold@knowsley.gov.uk / 0151 443 3094

If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.