Licensing Support Officer

 We are looking for a highly motivated individual, to work in our customer focused Licensing team, as a Licensing Support Officer. 

 You will be responsible for processing and issuing a variety of licences including taxis, premises, gambling, scrap metal, street collections and animal welfare amongst others.  

Contact will be with customers face to face and over the phone / via email. To provide licensing support in a flexible manner, ensuring that an effective, efficient, accurate and customer focused service is delivered using a variety of IT packages. Process correspondence/telephone calls and follow up issues to ensure timely response. 

You: 

- 5 GCSEs grades A-C or equivalent level of qualification 

- Experience of working within a direct customer service delivery environment 

- Demonstrable administration experience 

- Excellent IT skills and working knowledge of Microsoft Office 

- Ability to learn bespoke IT systems 

- Customer service skills 

- Excellent verbal and written communication skills 

- Ability to prioritise a busy workload and work to tight deadlines 

- Applicants will need to be organised and able to maintain professionalism when dealing with our    varied client base 

- Previous knowledge of licensing is an advantage  

 There may be the requirement to attend evening meetings. 

Interviews will be held on 16th May 2025. 

We reserve the right to bring forward the closing date should we receive sufficient suitable applications, so we encourage you to apply as soon as possible. 

Desirable criteria from the person specification may be used for sifting purposes. 

If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how we could be the next step in your career journey. 

Our preferred method of receipt of application is via the online application form. 

Should you have any difficulties applying online please e-mail recruitment@harborough.gov.uk.    Please specify which post you are applying for on your application form and ensure your application clearly demonstrates how you meet the person specification. 

Find out more about the benefits of working at Harborough District Council at Benefits of working for us | Working for HDC | Harborough District Council