Debt Recovery Assistant

Debt Recovery Assistant

Salary: £30,032 - £37,841 (Scale 4 – Scale 6 (Bar 25))

Elmbridge Borough Council are committed to providing a first -class service to its customers and in recognition of this commitment, we equip and fully train our officers to be true customer champions.

If you.

• have a positive “can do attitude”.
• enjoy dealing with a variety of people.
• are self-motivated.
• are resilient.
• and a team player

then this role within our debt recovery team might interest you!

We are looking for  individuals with a positive and compassionate attitude to join our team, with primary responsibility for recovering monies owed to the Council across a wide range of services, such as council tax, non-domestic rates, Bids, housing benefit overpayments and sundry debts.

Although predominantly based at the Council’s main office in Esher this role does allow for the opportunity of working from home where operational needs of the service allows.

You will work alongside colleagues with a focus on collecting unpaid council tax and business rates in a fair and ethical manner from our residents and businesses. This will involve handling phone communication from customers to negotiate sustainable payment arrangements, dealing with written enquires, emails and face-to-face visits to the office. Also liaising with external agencies, with the Council’s enforcement agents and will need the ability to communicate sensitively, with care and empathy with a wide range of people throughout the Elmbridge Borough.

Ideally you will have experience within a debt recovery environment, the confidence to be able to manage difficult conversations and refined negotiation skills to obtain the best outcome for all parties. However, if you have proven experience with members of the public, face to face, written communication and on the telephone full training will be provided.

For more information about the post please contact Ann Charles on 01372 474243 or acharles@elmbridge.gov.uk.

Closing date: 14^th May 2025 @ 9:00 am