Assistant Customer Service Supervisor

Job Title: Assistant Customer Service Supervisor
Starting Salary: £24,790 pro rata for Part-Time
Hours: 18.5
Location: Buntingford
Contract Type: Fixed Term End Date Until November 2025
Directorate: Resources

About the team

This is an exciting opportunity to work in a vibrant library that is part of a thriving community and to make a positive difference to people's lives. You will be part of a small, passionate team, delivering excellent customer service, while supporting the delivery of Inspiring Libraries, the 10 year Strategy for Hertfordshire Libraries.

You will support the Library Manager in actively supervising the team, including staff timetabling, training and development and to assist with the delivery and promotion of all frontline services in the library.

You will provide service and administrative support as directed by members of the Area Management Team.

You will ensure that all staff actively promote the library to customers as:

• a hub for community information and activities
• a place where they can access and benefit from digital technology
• a gateway to reading, information and wellbeing

To contribute to the Inspiring Libraries ambition of attracting more visitors through participation in and support of outreach and promotional activities in the community.

Buntingford Library, SG9 9AE

18.50 Hours per week, Buntingford Library is a recently refurbished small Tier Two Library that occupies a prime location in the historic town's High Street. You will be joining a friendly, dedicated team and will contribute to all events, from Baby Rhyme Times to Historical Society meetings, complementing our position as a key part of the local community.

Please ensure you are able to work the hours on the rota before applying.

About the role

You will have the skills and abilities to support the Library Manager to actively supervise the team at Buntingford Library, including staff timetabling, training and development. You will also support the Library Manager with statistic and financial data, Health & Safety as well as act as the senior on duty as and when required.

You will have the ability to compile, maintain and provide effective returns for monthly statistical information.

You will also actively engage with the delivery and promotion of all frontline services in the library and outreach activities as required.

About you

Essential

• You will have excellent communication and administration skills and you will be passionate about providing great customer care.
• You will have demonstrable experience in leading a team in a supervisory role, working collaboratively to achieve aims and objectives as set by the Library Manager and wider Library teams.
• You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner.
• You will be a competent user of Microsoft Packages including Word and Excel in order to collate and present data, and have an ability to support others in using technology.

Desirable:

• Above all, you will be a reliable and flexible team player who is willing and able to engage with the full range of services, activities, and events that libraries offer.

Assistant Customer Service Supervisor roles offer successful applicants the opportunity to get involved in a hugely varied range of activities. You will be actively promoting and supporting the use of all our library resources and helping customers to find the information that they need. You will help to deliver a programme of library activities and events, as well as supporting the Library Manager in all aspects of the day to day running of the library. All our Library Assistant Customer Service Supervisor roles help to make a positive difference to people's lives.

This job role is within the Community Services , level COM6 job profile. Please locate this via:

Job profiles - Community services

To hear more about this opportunity please contact Kathleen Beale - 01763 274608 for an informal discussion about the role.

Interview Date: to be confirmed

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.