Tenancy Support Officer (Q078)

Do you have experience of delivering support and advice to vulnerable people ideally within a social housing environment? Are you organised and self-motivated with excellent interpersonal skills? If so, we would like to hear from you.

We are looking for a Tenancy Support Officer to join our small team delivering support to new and existing Council tenants to help them set up and sustain their tenancies.

 

Your main duties will include:
• Helping tenants to apply for and maintain welfare benefit applications (including requesting reviews and appeals)
• Advising tenants on eligibility for benefits
• Providing basic budgeting and life skills advice and advising on how to comply with a tenancy agreement
• Maximising the support available to tenants by referring to and liaising with other agencies
• Developing strong relationships with partner agencies and representing the Council at multi agency meetings

You will be based in our offices in Loughborough although there will be opportunity for some home working under our agile working policy. You will need to have a car available for work and be able to drive to see tenants in Loughborough and the other towns and villages in Charnwood.

Some of the benefits of working for Charnwood include:
• An agile working policy
• Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays
• Most services are closed over Christmas
• Opportunities for professional development linked to many roles
• Access to the Local Government Pension Scheme

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.

We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

Find out more about this role and who we are by visiting www.charnwood.gov.uk/jobs

About the Council
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together

About Charnwood
We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.

No agencies please.