Senior Network Support Analyst

Are you an experienced Network Support Analyst looking for a new challenge within a dynamic and forward-thinking ICT Service? West Berkshire Council is seeking a Senior Network Support Analyst to join our Infrastructure Team, reporting to the Network Manager. This is an excellent opportunity to contribute to the support and maintenance of our network infrastructure while working in a collaborative and supportive environment.

The Role

As a Senior Network Support Analyst, you will play a crucial role in ensuring the smooth operation of our network services. Your key responsibilities will include:

• Providing expert support and troubleshooting for network issues, including LAN, WAN, and Wi-Fi technologies.
• Maintaining and configuring network devices such as switches, routers, and firewalls.
• Monitoring network performance and implementing improvements to enhance efficiency.
• Collaborating with other ICT teams to ensure seamless integration of network services with other technologies.
• Assisting with the planning and implementation of network upgrades and expansions.
• Providing technical guidance and support to end users.

In addition to the above responsibilities, you will also have the opportunity to work on exciting projects and contribute to the continuous improvement of our ICT services.

The ideal candidate will possess the following skills and attributes:

• Extensive experience in network support and administration, with a strong understanding of networking technologies and protocols.
• Proficient in configuring and managing network devices, including switches, routers, and firewalls.
• Solid troubleshooting skills, with the ability to diagnose and resolve complex local and wide area network issues.
• Experience with network monitoring and performance optimization.
• Excellent communication skills, with the ability to work collaboratively with technical and non-technical stakeholders.
• Self-motivated and proactive, with a willingness to take ownership of tasks and projects.

 

If you are passionate about delivering high-quality ICT services and are looking for a supportive and flexible working environment, then West Berkshire Council is the place for you.

West Berkshire Council offer excellent employment benefits such as:

• Flexible working wherever possible between the hours of 07.00-19.00
• Hybrid working wherever possible working 40% in the office
• Access to a wide range of training and development opportunities 
• Generous Local Government pension scheme
• Family friendly policies
• A range of local discounts
• Wellbeing Programme including Employee Assistance Programme and employee benefits
• You will also be entitled to a generous annual leave entitlement starting at 29 days per annum (plus public holidays) Rising by an additional 5 days after 5 years’ service

 

For an informal discussion about the role, please contact Simon Arter on 01635 519410 or email netrecruit@westberks.gov.uk.

West Berkshire Council is an equal opportunities employer and encourages applications from all individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

We look forward to receiving your application and welcoming you to our dedicated and supportive ICT team at West Berkshire Council.

Explore everything that a career with West Berkshire Council has to offer here: Working with Us

 

Equal Opportunities

The Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.

 

How to apply

Please now complete a short online application form. You will then be able to upload your CV.

 

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.

 

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