Hertfordshire (On-Site)
Permanent, Full time
£24,790 opportunity to progress to £27,269
Job Title: Business Support Officers
Starting Salary: £24,790 opportunity to progress to £27,269
Hours: up to 37 hours per week
Location: Hertfordshire
Contract Type: Permanent
Directorate: Resources
About the team
Do you enjoy working in a fast-paced environment, providing excellent support to your team? Do you thrive as a team-player and enjoy using your initiative to work independently?
Our Business Support Service is looking for highly motivated, enthusiastic, and organised individuals who can ensure that a high level of administrative support is provided to our departments.
Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.
You'll be working as part of the central Business Support Service with more than 400 colleagues, and you'll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.
Across the service we have several opportunities available.
Community Protection, Business Support Service to Public Health - 2 x Full time 37 hrs and based at Farnham House
This role provides professional support to Business Support Senior Officers, Managers and to the wider Public Health team, dealing with confidential and sensitive matters. The successful candidate will undertake a range of administrative duties such as meeting support, creating agendas, note and minute taking, answering telephone calls, and providing information as a first point of contact. You will be expected to manage team commitments avoiding scheduling conflicts and deal with all general matters including correspondence, invoices, and timesheets according to local procedures.
Contact for enquiries: genevieve.sarfo-adu2@hertfordshire.gov.uk or lane.greed@hertfordshire.gov.uk
Community Protection, Business Support Service to HFRS - 1 x 15 and 1 x 17.5 hours based at Farnham House
This role supports Herts Fire and Rescue Service by performing various administrative tasks. As part of the HCC business support service, you'll work closely with the fire service team in Stevenage and North Herts. Key responsibilities include processing payroll, managing uniforms and PPE, handling calls, supporting station budgets, and serving as the first point of contact. You'll also manage team schedules and handle general administrative tasks like correspondence, invoices, and timesheets.
Contact for enquiries nicola.stanley@hertfordshire.gov.uk
Opportunities supporting Children's Services
Adoption & fostering - 1 x Full Time 37hrs Farnham House, Stevenage
These roles provide business support to the Adoption & Fostering services.
Supporting the applications & compliance processes for new & existing adopters and foster carers, updating & collating information into systems, minute taking at tracking and operational meetings and sending of correspondence and information.
Contact for enquiries: rebecca.nash@hertfordshire.gov.uk
0-25 Brokerage and Commissioning 2 x Full Time 37 hrs, Farnham House, Stevenage, 2 x37 hrs based at Hemel Hempstead 1 x 18.5 hours Hemel Hempstead
The team is the Brokerage, Commissioning and 0-25 Service. They provide key statutory business support to managers and social workers. The team is situated within the Child Protection Spoke under Specialist Services.
Contact for enquiries Ian.drummey@hertfordshire.gov.uk
West SEND Front Door 2 x Full Time 37 hrs, Hemel Hempstead
A Business Support Officer working in the SEND Implementation Support and Statutory Assessment Team will monitor "front line" communication points for the service. They will be able to answer initial queries immediately and will direct others to the correct part of the organisation for effective response and resolution. The role is integral in managing and supporting the initial contact with families and professional partners including schools to ensure they feel supported and listened to from first point of contact.
Contact for enquiries karla.hopwood@hertfordshire.gov.uk
School Age Statutory SEND Service 2x Full Time 37 hours, Hemel Hempstead
A Support Officer in the School Age Statutory SEND Service will support the EHC Annual Reviews process by maintaining and updating records related to EHCPs and annual reviews. They will receive and log paperwork from partner agencies, including schools, and update system records for children with EHCPs. The role involves assisting team members with queries, ensuring compliance with statutory requirements and guidelines. As the first point of contact for parents, schools, and external agencies, they will handle inquiries, provide information, and direct others to the appropriate part of the organization
Contact for enquiries: SchoolAgeStatutorySendWest@hertfordshire.gov.uk
Integrated Passenger Transport Unit 1 x Full Time Farnham House, Stevenage
This is an exciting opportunity to join the Integrated Passenger Transport Unit (IPTU). The IPTU delivers contracted transport services for home to school transport and Adult Care Services ensuring passengers have access to a high quality, efficient journey. You will be responsible for providing admin. related tasks to support the contracts transport planners who manage transport contracts for Special Educational Needs and Mainstream Home to School, Short Stay provision and Adult Care Services day services. This is a fast-paced environment, where you will need to be reactive as well as proactive. You will need to possess excellent communication skills to deal with a wide range of stakeholders, writing and oral skills as well as dealing effectively under pressure and working to deadlines.
Contact for enquiries: Nigel Abraham (01992 588622) or Angie Reynolds (01992 556774)
Interview date: 15th May 2025
Essential:
This job role is within the Business Support Services , level 6 job profile. Please locate this via:
Job profiles: Business support services
Interview Date: to be confirmed
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Driving required
You'll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Starting Salary: £24,790 opportunity to progress to £27,269
Hours: up to 37 hours per week
Location: Hertfordshire
Contract Type: Permanent
Directorate: Resources
About the team
Do you enjoy working in a fast-paced environment, providing excellent support to your team? Do you thrive as a team-player and enjoy using your initiative to work independently?
Our Business Support Service is looking for highly motivated, enthusiastic, and organised individuals who can ensure that a high level of administrative support is provided to our departments.
Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.
You'll be working as part of the central Business Support Service with more than 400 colleagues, and you'll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.
Across the service we have several opportunities available.
Community Protection, Business Support Service to Public Health - 2 x Full time 37 hrs and based at Farnham House
This role provides professional support to Business Support Senior Officers, Managers and to the wider Public Health team, dealing with confidential and sensitive matters. The successful candidate will undertake a range of administrative duties such as meeting support, creating agendas, note and minute taking, answering telephone calls, and providing information as a first point of contact. You will be expected to manage team commitments avoiding scheduling conflicts and deal with all general matters including correspondence, invoices, and timesheets according to local procedures.
Contact for enquiries: genevieve.sarfo-adu2@hertfordshire.gov.uk or lane.greed@hertfordshire.gov.uk
Community Protection, Business Support Service to HFRS - 1 x 15 and 1 x 17.5 hours based at Farnham House
This role supports Herts Fire and Rescue Service by performing various administrative tasks. As part of the HCC business support service, you'll work closely with the fire service team in Stevenage and North Herts. Key responsibilities include processing payroll, managing uniforms and PPE, handling calls, supporting station budgets, and serving as the first point of contact. You'll also manage team schedules and handle general administrative tasks like correspondence, invoices, and timesheets.
Contact for enquiries nicola.stanley@hertfordshire.gov.uk
Opportunities supporting Children's Services
Adoption & fostering - 1 x Full Time 37hrs Farnham House, Stevenage
These roles provide business support to the Adoption & Fostering services.
Supporting the applications & compliance processes for new & existing adopters and foster carers, updating & collating information into systems, minute taking at tracking and operational meetings and sending of correspondence and information.
Contact for enquiries: rebecca.nash@hertfordshire.gov.uk
0-25 Brokerage and Commissioning 2 x Full Time 37 hrs, Farnham House, Stevenage, 2 x37 hrs based at Hemel Hempstead 1 x 18.5 hours Hemel Hempstead
The team is the Brokerage, Commissioning and 0-25 Service. They provide key statutory business support to managers and social workers. The team is situated within the Child Protection Spoke under Specialist Services.
Contact for enquiries Ian.drummey@hertfordshire.gov.uk
West SEND Front Door 2 x Full Time 37 hrs, Hemel Hempstead
A Business Support Officer working in the SEND Implementation Support and Statutory Assessment Team will monitor "front line" communication points for the service. They will be able to answer initial queries immediately and will direct others to the correct part of the organisation for effective response and resolution. The role is integral in managing and supporting the initial contact with families and professional partners including schools to ensure they feel supported and listened to from first point of contact.
Contact for enquiries karla.hopwood@hertfordshire.gov.uk
School Age Statutory SEND Service 2x Full Time 37 hours, Hemel Hempstead
A Support Officer in the School Age Statutory SEND Service will support the EHC Annual Reviews process by maintaining and updating records related to EHCPs and annual reviews. They will receive and log paperwork from partner agencies, including schools, and update system records for children with EHCPs. The role involves assisting team members with queries, ensuring compliance with statutory requirements and guidelines. As the first point of contact for parents, schools, and external agencies, they will handle inquiries, provide information, and direct others to the appropriate part of the organization
Contact for enquiries: SchoolAgeStatutorySendWest@hertfordshire.gov.uk
Integrated Passenger Transport Unit 1 x Full Time Farnham House, Stevenage
This is an exciting opportunity to join the Integrated Passenger Transport Unit (IPTU). The IPTU delivers contracted transport services for home to school transport and Adult Care Services ensuring passengers have access to a high quality, efficient journey. You will be responsible for providing admin. related tasks to support the contracts transport planners who manage transport contracts for Special Educational Needs and Mainstream Home to School, Short Stay provision and Adult Care Services day services. This is a fast-paced environment, where you will need to be reactive as well as proactive. You will need to possess excellent communication skills to deal with a wide range of stakeholders, writing and oral skills as well as dealing effectively under pressure and working to deadlines.
Contact for enquiries: Nigel Abraham (01992 588622) or Angie Reynolds (01992 556774)
Interview date: 15th May 2025
Essential:
- Proven experience in an administrative or support role
- Excellent organisational and multitasking skills
- Strong communication and interpersonal abilities with a range of audiences
- Proficiency in Microsoft Office Suite and other relevant software
- Experience in working as part of a team in a fast-paced environment.
- Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.
- GCSE or Vocational equivalent, strong numeracy, and literacy skills.
- Enthusiasm and pride in your work are qualities we welcome.
- Experience in minute or note taking
- You will be used to working to tight deadlines and with high accuracy in written correspondence.
This job role is within the Business Support Services , level 6 job profile. Please locate this via:
Job profiles: Business support services
Interview Date: to be confirmed
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Driving required
You'll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Closing date: Wed 16/04/2025 at 01:00
Job reference: HCC27717