Various locations within the London Borough of Camden (On-Site)
Temporary, Full time
Enhanced DBS check required
24685
36 hours (Mon-Fri 08:45- 17:00)
Description
Apprenticeship qualification: Business Administration Level 3
Contract length: 18 months
Working hours: 36 hours (Mon-Fri 08:45- 17:00)
About Camden
‘Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. We’re not just home to the UK’s fast-growing economy, we’re home to the most important conversations happening today, and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.
The Integrated Early Years’ Service aims to improve outcomes through prevention and early intervention, for families with children 0-5 years, with a focus on the first 1001 days (pregnancy to age 2 years). Camden’s Children’s Centres and Family Hubs provide a universal ‘front door’ for families to access joined-up support services from conception, throughout a child’s early years, and up to the age of 19 or 25 for young people with special educational needs or disabilities.
Duties
About the role
To learn how to provide professional, customer focussed business support to the team, thus ensuring delivery of a well-coordinated pathway of universal and targeted children’s centre services across the borough. In addition, working toward achieving the level 3 Business administration apprenticeship standard.
Purpose of the role:
- To assist the Children’s Centre Business Manager to provide a high-quality business support service ensuring smooth day to day functioning of children’s centres and locality services.
- To learn how to assist with providing a welcoming and effective reception and engagement services for families attending the Children’s Centres and programmes.
- To learn how to deliver effective business support so the team can engage and support those most at risk of poor outcomes, maximising the positive impact of services on child and family outcomes.
Work Environment:
Office based at one of the Camden’s children’s centres or locality venues. The role will include rotation between the different children’s centres throughout the placement. There will be occasional visits to other centres or council/voluntary/statutory agency offices or venues.
Relationships:
The post holder will be required to liaise with various teams and services across the Council. Key contacts are likely to include:
- Visitors to the centre(s) e.g., families with children attending nursery, activities, and appointments.
- Local residents, voluntary and statutory organisations and other external agencies.
- Locality Admin, cleaning and maintenance teams.
- Locality multi-agency team e.g., Family Support, Health and Nursery.
- Council departments e.g., Finance, IT and Facilities.
- Partners providing services and resources both within the children centre(s) and other locality venues.
- Internal and external contractors and suppliers.
Essential criteria
- Able to demonstrate knowledge and understanding of the children’s centre and early help services offered by Camden Council to families who experience most disadvantage as well as other local services for families with children.
- Some experience of working in a busy reception area, offering a friendly welcoming service that is sensitive to the need(s) of vulnerable customers, signposting services and resolving customer queries face to face, over the telephone and via email.
- Able to communicate with confidence, providing an excellent level of customer service to all customers (colleagues, members of the public, contractors, and suppliers), meeting customer needs, maintaining good client relations and demonstrating an ability to help with enquiries.
- Some experience in providing a range of administrative support, working flexibly, balancing competing priorities and, meeting deadlines whilst understanding the needs, timescales, and deadlines of others.
- Proficient in Microsoft Office packages such as Outlook, Word and, Excel and able to undertake data entry using a range of client databases and electronic systems, ensuring that monitoring and evaluation systems are maintained.
- After training, able to effectively undertake a range of office financial processes including placing, receiving and, receipting orders, checking payments have been made, invoicing and processing of payments, and updating office finance monitoring systems.
- Have a proactive approach to ensuring a safe centre and workplace. A willingness to learn how to apply the Health and Safety expectations and support the monitoring of these within a building open to the public.
- Able to support colleagues with the smooth running of an office in the managers absence dealing with day-to-day issues, responding to internal and external enquiries and liaising with the covering manager.
- Able to adapt to change and meet the needs of new projects and expectations as these arise, thinking creatively and working with others to develop innovative solutions.
- Able to work flexibly, providing administrative support across the borough and work from multiple settings, learning from and contributing to different teams.
Additional information
- Be a Camden resident, former Camden secondary school student or Camden care-leaver
- Be at Level 1 standard in English and maths (those without certificates can be assessed to check you are at the appropriate standard) and a commitment to work towards a Level 2 as a part of the apprenticeship.
- Not have a Business Administration qualification at level 3 or higher
- Not be an overseas national subject to employment or learning restrictions and/or a time or a limit on my stay (other than a refugee or asylum seeker)
- Be ordinarily resident in the England, EU or EAA for at least the previous three years before the start of the programme.
- Not be attending any other school, Further Education or Higher Education institution.
- Be willing to undergo an enhanced DBS check
How to apply
To apply, you need to first register your details with Good Work Camden by following this link: Register.
Once registered, please send a word version of your CV and Supporting Statement (using the supporting statement instructions below) to the following email link (insert email link)
Before applying, please note that your data may be passed to the training provider, referral agencies and the employer to assist and support your apprenticeship and that information may be shared between these parties to assist you in securing and maintaining your apprenticeship.
In your supporting statement, please include your:
- Full name
- Your answer to Question 1: Please tell us what you know and like about the employer and role you are applying for (suggested word count: 150 words)
- Your answer to Question 2: Please tell us why you are suitable for this role, describing any skills or examples of previous experience (suggested word count: 150 words)
We recommend that candidates download We-Make-Camden-Vision.pdf (wemakecamden.org.uk) before applying to familiarise yourselves with the Council's ambitions for the local area, particularly in relation to community safety.
Job_Profile_-_Apprentice_Administrative_Officer_Sep_24.pdf