SfYP Senior Admin Support Officers and Admin Support Officer

About the team

Hertfordshire County Council Services for Young People is the primary provider of youth work, career education information advice guidance and work-related learning in Hertfordshire. Our vision for young people is clear. We want young people to succeed, and by working for us you'll be key to enable this to happen.

We work with vulnerable young people to address emerging needs, improve life chances, and reduce escalation to more expensive and intensive services. This includes supporting those challenged in education, their community or home life, to ensure a successful transition to adulthood. The young people we work with are typically 11-17 and 18 to 25 if they are Care Leavers or have SEND.

Senior Admin Support Officers
£26,835 progressing to £30,060 per annum
X1 Full Time in St Albans and Dacorum district; your base location will be Apsley, Hemel Hempstead.
X1 Full Time in North Herts and Stevenage district; your base location will be Farnham House, Stevenage.

Admin Support Officer
£24,404 progressing to £25,584 per annum (pro rata for part time)
X1 Part Time 18.5hours per week in Watford, Three Rivers and Hertsmere district; your base location will be Apsley, Hemel Hempstead.

About the role

We are looking for enthusiastic and flexible people who work well as part of a team to support the full offer to young people at one of our Young People's Centres.

Senior Admin Support Officer
This role will see you provide a full range of administrative and office duties to a high standard including updating, improving and managing computer databases, spreadsheets and management information systems, answering phone and email queries, processing invoices and timesheets and managing a small staff team.

There will be some front of house/reception duties in our Young People's Centres

Admin Support Officer
An interesting and varied role working part of a team providing a full range of reception / front of house, administrative and general office duties to support the full offer to young people at our Young People's Centre.

About you

Senior Admin Support Officer:
Essential:

• Ability to travel across St Albans & Dacorum or North Herts & Stevenage.
• Line management experience
• Customer service experience
• Highly organised and ability to prioritise your workload
• Confidence in working in a range of settings
• Ability to use own initiative
• Good IT skills
• Good verbal and written communication skills
• Experience of dealing with a high level of confidentiality
• Patience and accuracy is key in being able to deliver this role

Admin Support Officer:
Essential:

• Ability to travel to centres across Watford, Three Rivers and Hertsmere
• Customer service experience
• Highly organised and ability to prioritise your workload
• Confidence in working in a range of settings
• Ability to use own initiative
• Good IT skills
• Good verbal and written communication skills
• Experience of dealing with a high level of confidentiality
• Patience and accuracy is key in being able to deliver this role

This job role is within the Business Support Services;
Admin Support Officer: level BUS5 job profile
Senior Admin Support Officer level BUS7 job profile.

Please locate this via: Job profiles: Business support services

To find out more, please contact Kips Green: kips.green@hertfordshire.gov.uk or 01442 454083.

For more information regarding the work of Services for Young People please visit www.servicesforyoungpeople.org

Interview Dates:

• Admin Support Officer = 12 th March (Face to Face at Watford Young People's Centre)
• Senior Admin Support Officers;
  • St Albans & Dacorum = 6 th March (Face to Face at XC Centre Jarman Park)
  • North Herts & Stevenage = 6 th March (Face to Face at Bowes Lyon Young People's Centre)

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Driving required
You'll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.