Business Rates Officer

Salary: £37,716
Grade: Level 3, Zone 1
Location: 5 Pancras Square, London N1C 4AG
Contract Type: x 2 Permanent
Hours: 36, Full Time 
Closing Date: Sunday 5th January 2025; 23:55
 

About Camden 

Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because we’re not just home to the UK’s fastest-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

What You’ll Be Doing / How You’ll Be Involved 

As a Business Rates Officer, you’ll be managing a large working group of Business Rates accounts and associated Business Improvement District (BID) Levy accounts. Ensuring the Council delivers an effective billing, collection, and recovery process. You’ll take a customer focused approach to maximising revenue for the organisation, making sure we meet our legal and statutory requirements as well as delivering the ambitions set out in our Camden 2025 plan.

You’ll provide a professional and proactive service by responding to a variety of correspondence and taking telephone calls. Alongside this, you’ll identify and develop recovery action against businesses all the way through the recovery process. This will require you to attend and represent the Council at both Magistrates Court and the High Court, including virtual hearings. 

This role can be challenging, as you’ll be managing a range of queries relating to billing, collection, and recovery. However, you’ll be playing a crucial role in supporting the Council in maximising its resources to deliver the best possible outcomes for our residents.

To view the Job Profile, please click and paste the below URL into your browser: 
http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10773839/file/document?inline

All About You

We’re looking for someone with excellent analytical, literacy, and written communication skills with knowledge of IT applications and software. You’ll be working in a fast-paced environment, with the ability to work flexibly, balancing competing priorities and meeting deadlines. You’ll be able to tactfully deal with a wide range of stakeholders both internally and externally, as well as using problem solving skills and initiative to provide a customer focused support service.

IRRV qualified or previous technical experience gained from having worked in a Business Rates customer focused environment. An understanding of and experience of compliance with data protection/sharing and audit/financial standards. 

What We Offer

At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. 

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Diversity 

We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Asking for Adjustments 

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.