Direct Payments Advisor

We are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.

Making A Difference as a Direct Payment Advisor in Payments and Charges

We require an enthusiastic and highly motivated person to join our busy Payments & Charges team. You will be responsible for providing advice and guidance to people who choose to receive direct payments. You will be expected to provide advice on budgeting, employment legislation, tax, pensions and national insurance responsibilities, keeping up to date and well informed of payroll and Inland Revenue legislation. Deal with any issues identified during the audit process effectively and assist and participate in safeguarding investigations as and when required. You will require to deal with issues of a complex / sensitive nature in a professional manner

This post is an opportunity for a self-motivated individual who possesses excellent written and verbal communication skills and has the ability to liaise with customers, managers, colleagues and other agencies. You must have the ability to work within allocated timescales and will be expected to provide service cover within the team along with other colleagues. You must also have a proven ability to work under pressure in a team environment, possessing ability to use your own initiative. You will possess excellent IT skills to enable you to maintain a variety of computerised systems and you must be committed to provide a high quality customer care service.

This post is subject Enhanced DBS Disclosure.