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Overpayment Recovery Assistant

Tonbridge & Malling Borough Council

Opportunity for flexible/home working, Kings Hill, Tonbridge & Malling Council (Hybrid)

Permanent, Part time

Basic DBS check required

£18,272 - £22,021 pro rata (FTE £22,536 - £27,159)

Benefits include: local government pension scheme, generous annual leave, excellent location with easy parking, ongoing training / CPD

We are seeking a part-time Overpayment Recovery Assistant to join our busy Revenues & Benefits service.

You would be working within a small team responsible for the recovery of council tax, business rates, housing benefit and accommodation costs, your role will entail dealing with customer queries, carrying out means tests, negotiating and reviewing payment plans and identifying help where available. You will also support the Senior Revenues & Benefits Officer (Recovery) with tasks such as running and checking reports.

You must have a high standard of written English, previous office experience preferred, including the use of Microsoft packages and a commitment to providing a quality service.

To be a part of the team you will need an understanding of socio-economic pressures, particularly in the current financial climate, and be able to demonstrate balanced reasoning.

For an informal discussion about this role please contact William Waight, Benefits & Welfare Manager on 01732 876219 (Direct applicants only, strictly no agencies)

(The role is 30 hours per week)

Interviews will be held w/c 16^th December 2024

Closing date: Tue 10/12/2024 at 23:55

Job reference: FS/24/298329

Vacancy downloads:

Overpayment_Recovery_Assistant_PS_Nov2024_.docx

Overpayment_Recovery_Assistant_JD_Nov2024_.docx

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