Head of Service Technology, Data and Experience

Job Title: Head of Service Technology, Data and Experience
Location of work: Town Hall / Hybrid
Salary: £74,736 to £84,087
Basis: Permanent

About the Role

The Head of Service – Technology, Data and Experience is a significant leadership role within Reigate and Banstead Borough Council responsible for driving the council's digital transformation, enhancing resident and staff experiences, and ensuring effective management across IT, Data & Insight, Communications & Engagement, and Customer Contact services. The post holder will lead and oversee the implementation of a user-centred design approach to service delivery, promoting innovation and efficacy while aligning with the council's strategic objectives

About the Person

• Bring extensive experience in a leadership role within a large and complex organisation, preferably in the public sector.
• Evidence a proven track record of leading digital transformation initiatives, with a focus on user-centred design and service improvement.
• Extensive experience in managing IT, Data, Communications, and Customer Contact services, with a demonstrable impact on service delivery.
• Hold excellent communication and interpersonal skills, with the ability to engage and influence a wide range of stakeholders.
• Be proficient in digital technologies, data analysis, and innovative service delivery methods.
• Demonstrate a flexible and diligent approach to work (attendance at evening meetings may be required).
• Align with the council’s values of being positive, supportive, flexible and innovative.

Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We provide you with competitive annual leave, and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.

Additional Information
For an informal discussion about the role, please e-mail Laura McCartney, Strategic Head of Organisation & Transformation, Laura.McCartney@reigate-banstead.gov.uk

We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.

Closing date: 23 March 2025
Interview date: w/c 7 April 2025 onwards

Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

See 'Who we are' as a council, to find out more about us.