Liveability Housing Officer

Liveability Housing Officer

PO2: Starting salary  £43,542 pa rising in annual increments to £45,399 per annum incl LW

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. 

 

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

About the Team:

Do you enjoy helping others? Every housing officer should ask themselves this question. There are dozens of policies and procedures involved when working as a housing officer – all of which can be learnt. However, the best housing officers in the business are known for their empathy and their ability to listen. 

Our team is working at the front-line of housing services. Our remit is to provide an unrivalled service to our customers. If you are interested in being part of a winning, determined team whose sole focus is to help our residents, then read on.  

Whilst there is an element of the role that involves responding to emails, a truly great housing officer will be out on their ‘patch’ most of the time. Only by being visible on the estate can you get a real sense of what is happening with the customers and the buildings that you are responsible for. Your visibility will bring a sense of reassurance to the residents and they will be able to get to know you.  

Your job is to connect the dots. People will come to you with problems to solve or questions to ask. More often than not, you will need to rely on others, such as colleagues in repairs or rent teams, for the solutions you need. That’s why being able to network and develop relationships across the organisation will be so valuable to your success.  

This role has a particular focus on new build estates which the council have just completed. This brings a unique set of challenges.  
 

You’ll get to work autonomously and create and manage your own workload. You’ll also be encouraged to be innovative and put forward ideas to help continuously improve the service.  
 

Your role will occasionally involve the odd evening meeting but you will also be able to balance your hobbies and interests with a healthy work/life balance thanks to our flexible working policy. 

About the Role:

•       The overall purpose of the Liveability Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities.  

  

•       To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders.  

  

•       To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter.  

 

•       To support the Liveability Team deliver the Vulnerable Residents Offer.

Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs

How to Apply:

If you're interested in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage.

We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

 Job Description and Person Specification

 

Contact Information:

For an informal discussion about the role, please contact Louise Fleming at Lfleming@lambeth.gov.uk

Recruitment Timelines:

Advert close date: 11:59pm on Sunday 1^st December 2024

Shortlisting: Week commencing 2^nd December 2024

Interviews: Week commencing 7^th December 2024

Benefits:

We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:

·         Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.

·         Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.

·         Membership in the Local Government Pension Scheme.

·         Hybrid Working.

·         Employee Assistance Programme.

·         Occupational Sick Pay based on length of service.

·         Discounts at local restaurants.

·         Discount at our Active Lambeth Gyms.

·         Learning and Development opportunities, including Apprenticeships.

·         Cycle to Work Scheme.

·         Secure Bike Storage facilities at our Town Hall and Civic Centre.