Estate Services Team Leader

Estate Services Team Leader
£32,957 - £40,607
37 hours

About the role

An interesting and varied role the Estate Services Team leader is the main point of contact for tenants and leaseholders regarding cleaning or ground maintenance enquiries. Managing a team of cleaners and working with the Council’s in house ground maintenance team, you will deal with all aspects of estate management, ensuring work is completed, problems are resolved and our blocks and estates are maintained to the highest standard.

You will build professional relationships with customers and our partner agencies, facilitate positive change in our neighbourhoods and contribute to our ongoing service improvement. You will also play a key role in procuring and mobilising a new cleaning contract and embedding a culture of excellent customer service.

If you are motivated to providing outstanding estate services, have experience in managing cleaning teams or relevant transferable skills this could be the job for you.

About you

Ideally you will:

• enjoy working with people and at developing successful professional relationships with tenants, colleagues and external agencies.
• have experience of managing and delivering estate services in a social housing setting or can evidence that you have transferable skills
• be good at managing conflicting priorities
• have excellent verbal and written communication skills
• be patient with the ability to remain calm in stressful situations
• be committed to safeguarding children and adults
• A qualification in housing is desirable but not essential

About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects.  We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision. 

You will be working within our tenancy services team within the housing directorate, committed to providing a high quality and professional landlord service, delivering estate services and providing excellent customer services.

Benefits

• Opportunities for working from home depending on service need.
• Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave
• 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas
• Excellent Pension Scheme
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• Health and Dental insurance plan after 3 years’ service
• Mileage allowance

How to apply

For more information on the role and to apply please visit: Runnymede Borough Council jobs website and Latest vacancies – Runnymede Borough Council.

Please ensure you complete all sections on the online form and evidence how you meet the requirements of the role in your personal statement. Please note, CVs on their own will not be accepted.

We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at humanresources@runnymede.gov.uk or on 01932 425516 who will be able to assist you.

For an informal chat about this role please contact Daniel Lloyd, Head of Tenancy Services by emailing daniel.lloyd@runnymede.gov.uk.

Closing Date: Monday 5 February 2025

Interview Date(s): TBC

If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.