Welfare Advice and Debt Support Administrative Assessment Officer

An exciting opportunity has arisen with in Welfare Advice and Debt Support Team for an Admin Assessment Officer.  We are looking for an organised, enthusiastic person with excellent communication skills, ability to multitask and work in a fast pace environment. The post holder will play an essential part in supporting the team and some of our most vulnerable residents.

Responsibilities:

- Managing the team mailbox and referrals on a daily basis 
- General Administrative duties 
- Allocation of work
- Making appointments 
- Supporting residents using different communication methods  
- Attending events within the community 
- working on campaigns to maximise residents income  
- supporting vulnerable residents to improve their finances 
- Any other duties decided by the Team Coordinator

A full training plan will be put in place for the various processes and over a period (at least a year) could lead to more complex assessments and the opportunity to be ready to apply for the next role as a scale 6 Admin Assessment Officer.

Contact Details - 
If you would like to know more about the role, please contact Maria Taylor on 020 8132 2437 for an informal discussion or to arrange a visit to the team.
If you have any difficulties accessing this information, please contact Andrea Walkerdine at andrea.walkerdine@enfield.gov.uk

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Why it's great to work for Enfield Council:

- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles. 
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods. 
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

Closing date February 10th 2025.  We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.