Housing Home Visiting Officer

Housing Home Visiting Officer

Location: Muriel Matters House, Hastings
Salary: Grade 8 - £25,119 - £28,770 per annum (Pay Award Pending)

About the Role:

Are you passionate about helping people stay in their homes and avoiding homelessness?

Hastings Borough Council is looking for a dedicated and proactive Housing Home Visiting Officer to deliver an innovative home visiting service. This role is key to investigating homelessness applications, supporting families, and offering tailored solutions to prevent homelessness in our community.

Key Responsibilities:

• Conduct home visits to assess and support those at risk of homelessness.
• Provide housing advice, assess accommodation suitability, and explore housing options.
• Work closely with applicants, their families, and local organizations to develop sustainable housing solutions.
• Negotiate with families and landlords to find alternatives to temporary or emergency accommodations.
• Maintain thorough records and provide clear, actionable case notes.

Who We’re Looking For:

You’ll need significant experience in a housing or customer support role, strong communication skills, and a calm, empathetic approach under pressure.

A good understanding of housing legislation, excellent organizational skills, and the ability to handle challenging situations will be essential.

Knowledge of tenancy law and experience in mediation is an advantage.

Requirements:

• GCSE English or equivalent at Grade 9 to 4 / A+ to C.
• Proven experience in housing support or customer service
• Ability to travel across the Borough (clean driver’s license and access to a vehicle required)

For a full job description and person specification please see the attached document.

Closing date for applications: 26/11/2024 at 12:00pm