Reception Administrator

Job Title: Reception Administrator
Starting Salary: £12.64 an hour - progressing to £12.84 an hour
Hours: 7 to 27.5 hours per week, term time only
Location: Hitchin, Royston, Stevenage
Contract Type: Permanent
Directorate: Childrens Services

Locations:

North Herts Music School, Hitchin - 27.5 hours per week
15:00 - 19:30 Monday to Friday & 08:15 - 13:15 Saturday

Royston Music School, Royston - 7 hours per week
15:30 - 19:00 Tuesday and Thursday

Stevenage Music Centre, Stevenage - 10.5 hours per week
16:00 - 17:30 Monday to Thursday & 08:30 - 13:00 Saturday

About the team

An exciting opportunity to be the first point of contact for North Hertfordshire young musicians and their families at a thriving and vibrant music centre.

This is your opportunity to assist young people on their musical journey from their first steps to performing in prestigious venues such as the Royal Albert Hall. You would be working as part of a friendly, supportive team ensuring that every child's music matters.

About the role

• To be the first point of contact and support for pupils, parents and teachers for the music school.
• To maintain the organisation of correspondence, via phone, email and face to face
• To support with administrative tasks involved with the running of the centre, such as;-
  - Upholding standards of safeguarding, health and safety and data security
  - The maintenance of the centre lesson timetable
• Be responsible for opening and closing the centre on a Saturday (Hitchin only)
• Assisting our customers with their musical journey by; arranging and supporting pupils in starting individual lessons and ensembles; assisting existing members with queries; supporting our teachers with queries

About you

Essential Criteria

• Strong communication skills - professional approach to telephone and face to face communication
• Customer-focused attitude
• Able to multi-task and comfortable in a busy working environment
• Competent user of Microsoft Office software - particularly Excel / Word / Outlook / Teams

Desirable Criteria

• Some experience or knowledge of music or educational environment would be an advantage.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Business Support Services, level BUS4 job profile. Please locate this via:

Job profiles: Business support services

To hear more about this opportunity please contact sue.pettitt@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: Week commencing 28 April 2025

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.