{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1737582816643,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"id":"7c2e000e-5d05-4d64-afdb-d485deca4739","title":"Customer Service Advisor","synonyms":["Customer Service Advisor"],"reference":"3/25/301812","description":"<div class=\"job_summary\">\n<p>If you have</p>\n<ul>\n<li>Excellent communication skills including written, on the phone and face to face</li>\n<li>A good level of computer literacy, to use multiple complex systems and platforms simultaneously</li>\n<li>A background in customer service</li>\n<li>The desire to help people sometimes in difficult situations</li>\n</ul>\n<p>Then we may be the opportunity you are looking for.  You will be on the ground floor and an essential part of a dynamic and responsive team that answers all first point contact into the council, enabling the council to optimise delivery across all services.</p>\n<p>Duties include answering our busy phone lines in a timely manner and recording the enquiry as appropriate on the relevant system. Call centre experience would be highly beneficial.  You will also take similar enquiries received electronically via our website’s contact us or report it options and eventually when fully trained face to face on our reception desk.</p>\n<p>You will need to be a trusted source of dependable information, touching the lives of strangers or repeat contacts in an important way, every day. Whether a customer is calling about a missed bin or having nowhere to sleep tonight, you will need to treat them with the same level of care and respect. It won’t always be easy. You will need to accept or decline requests in line with legislation, accepted responsibility or policy. With the right balance of empathy and resilience, you could gain and hone skills and experience to develop a great career for yourself.</p>\n<p>Advisors are monitored and assessed on call and case quantity and quality.  Meeting and maintaining targets set for individuals and the team is critical.</p>\n<p>Full training will be provided throughout the six-month probation period.</p>\n<p>If you fit the criteria above and are excited by the opportunity this presents, please do act as we would love to consider your application.</p>\n<p>If you need an informal chat to decide call Team Leaders Oliver Musson or Ejiro Otobrise on 01483 445053 </p>\n<p>Interviews will include a basic electronic skills aptitude test, and a face to face interview.</p>\n<p>This is a primarily office based role that offers some remote working after the initial training period. </p>\n</div>\n<p><strong>About Guildford</strong></p>\n<p>Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town’s geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities.  All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.</p>\n<p>We are an equal opportunity and Disability Confident employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment.  To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.</p>","shortDescription":"","jobType":"Social Care","employerType":"Local Government","howToApplyText":"","employer":"Guildford Borough Council","employerId":"680b9ec7-1f4c-4e96-8995-dd5dd6036bbc","department":"","departmentId":"","location":"Millmead House Offices, Millmead, Guildford GU2 4BB","locationHierarchy":[{"types":["postal_code"],"value":"GU2 4BB"},{"types":["postal_town"],"value":"Guildford"},{"types":["administrative_area_level_2","political"],"value":"Surrey"},{"types":["administrative_area_level_1","political"],"value":"England"},{"types":["country","political"],"value":"United Kingdom"}],"locationType":3,"salaryDescription":"£28,724 - £31,724","salaryFrom":28724,"salaryTo":31724,"exactSalary":null,"salaryFrequency":"year","workingPatterns":[1],"workingHoursDescription":"37 hours","contractType":1,"dbsCheckRequired":false,"dbsType":0,"publishDate":"2025-01-13T14:26:00.000Z","expirationDate":"2025-01-27T23:59:00.000Z","applicationMethod":1,"applicationUrl":null,"documents":[{"fileId":"62ca0273-9cc7-45b2-af2b-3c7e85879ec0.pdf","fileName":"Information_for_Candidates.pdf"},{"fileId":"d8ea8990-6318-4a4e-9036-6d6f99cd2cb0.pdf","fileName":"Organisational_Culture_framework.pdf"},{"fileId":"a0f9ce64-690f-4a93-bd47-2244ffdb323e.pdf","fileName":"Reference_Form_11B_for_posts_requiring_DBS.pdf"},{"fileId":"c226ef01-95bf-4c74-bbef-8df884dbff7f.pdf","fileName":"Reference_Form.pdf"},{"fileId":"f5e0cabe-331c-40de-bdb5-a482de181fe0.pdf","fileName":"downloaded_document__55_.pdf"}],"logoUri":"https://www.jobsgopublic.com/logos/logos/f7a2ca91-fcd1-4619-97b1-d1046638d62d.jpg","awardLogoUris":[],"canonicalUrl":"https://www.jobsgopublic.com/jobs/7c2e000e-5d05-4d64-afdb-d485deca4739","createdDate":"2025-01-13T14:31:24.000Z","applicationFormName":"","onHold":false,"expired":false,"featuredJob":false,"featuredJobRefreshed":false,"enhanced":false,"applied":false},"dataUpdateCount":1,"dataUpdatedAt":1737582815880,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobDetails","7c2e000e-5d05-4d64-afdb-d485deca4739"],"queryHash":"[\"jobDetails\",\"7c2e000e-5d05-4d64-afdb-d485deca4739\"]"},{"state":{"data":[{"jobId":"538b7526-c7ad-4d4d-b5f1-f394ab7f2693","jobTitle":"Social Workers - Children with Disabilities team","employerName":"London Borough of Newham"},{"jobId":"5813da0b-8341-4b1d-86e1-b981ab6d7b4b","jobTitle":"Shared Lives Day Support Carer","employerName":"Wirral Metropolitan Borough Council"},{"jobId":"b6c99ebc-fd56-4077-bf15-6829c490bea7","jobTitle":"Recovery Worker","employerName":"Social Interest Group"}],"dataUpdateCount":1,"dataUpdatedAt":1737582816051,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["similarJobs","7c2e000e-5d05-4d64-afdb-d485deca4739"],"queryHash":"[\"similarJobs\",\"7c2e000e-5d05-4d64-afdb-d485deca4739\"]"}]}
AppliedJobsView
CandidateRedesign
CvParsing
FullCandidateProfile
HeaderJobsButton
ImageOptimization
JobSearchPreferences
LogosFromSameDomain
MatchedJobs
NewJobTypes
NewNavbar
NewPlacesAutocomplete
PdfJobDocuments
ReciteMe

What:

Where:

Customer Service Advisor

Guildford Borough Council

5 days left to apply

Guildford Borough Council logo

Millmead House Offices, Millmead, Guildford GU2 4BB (On-Site)

Permanent, Full time

No DBS check required

£28,724 - £31,724

37 hours


If you have

  • Excellent communication skills including written, on the phone and face to face
  • A good level of computer literacy, to use multiple complex systems and platforms simultaneously
  • A background in customer service
  • The desire to help people sometimes in difficult situations

Then we may be the opportunity you are looking for.  You will be on the ground floor and an essential part of a dynamic and responsive team that answers all first point contact into the council, enabling the council to optimise delivery across all services.

Duties include answering our busy phone lines in a timely manner and recording the enquiry as appropriate on the relevant system. Call centre experience would be highly beneficial.  You will also take similar enquiries received electronically via our website’s contact us or report it options and eventually when fully trained face to face on our reception desk.

You will need to be a trusted source of dependable information, touching the lives of strangers or repeat contacts in an important way, every day. Whether a customer is calling about a missed bin or having nowhere to sleep tonight, you will need to treat them with the same level of care and respect. It won’t always be easy. You will need to accept or decline requests in line with legislation, accepted responsibility or policy. With the right balance of empathy and resilience, you could gain and hone skills and experience to develop a great career for yourself.

Advisors are monitored and assessed on call and case quantity and quality.  Meeting and maintaining targets set for individuals and the team is critical.

Full training will be provided throughout the six-month probation period.

If you fit the criteria above and are excited by the opportunity this presents, please do act as we would love to consider your application.

If you need an informal chat to decide call Team Leaders Oliver Musson or Ejiro Otobrise on 01483 445053 

Interviews will include a basic electronic skills aptitude test, and a face to face interview.

This is a primarily office based role that offers some remote working after the initial training period. 

About Guildford

Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town’s geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities.  All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.

We are an equal opportunity and Disability Confident employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment.  To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.


Closing date: Mon 27/01/2025 at 23:59
Job reference: 3/25/301812
Vacancy downloads:

Information_for_Candidates.pdf

Organisational_Culture_framework.pdf

Reference_Form_11B_for_posts_requiring_DBS.pdf

Reference_Form.pdf

downloaded_document__55_.pdf