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Managing around 750 properties you  will deal with all aspects of tenancy management, lead on rent arrears and provide advice and support to our residents.</p>\n<p>You will build professional relationships with customers and our partner agencies, facilitate positive change in our neighbourhoods and contribute to our ongoing continuous service improvement. This is a great opportunity to gain experience in the public sector within a fast paced customer facing role working with a supportive team.</p>\n<p>If you are motivated to provide excellent customer service, have experience in social housing or relevant transferable skills this could be the job for you.</p>\n<p><strong>About you</strong></p>\n<p>Ideally you will:</p>\n<ul>\n<li>have experience of managing social housing tenancies and rent accounts or you can evidence that you have transferable skills.</li>\n<li>be good at managing conflicting priorities.</li>\n<li>have excellent verbal and written communication skills.</li>\n<li>enjoy working with people and at developing successful professional relationships with tenants, colleagues and external agencies.</li>\n<li>patient with the ability to remain calm in stressful situations.</li>\n<li>be committed to safeguarding children and adults.</li>\n<li>A qualification in housing is desirable but not essential.</li>\n</ul>\n<p><strong>About Runnymede</strong></p>\n<p>Runnymede is an ambitious, passionate, and progressive council with a forward thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects.  We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision. </p>\n<p>You will be working within our tenancy services team within the housing directorate, committed to providing a high quality and professional landlord service, taking fair and proportionate action to ensure that tenancy obligations are met and being the trusted point of contact for our customers.</p>\n<p><strong>Benefits </strong></p>\n<ul>\n<li>Hybrid working - 3 days in the office, 2 days working from home this can be subject to change and service needs</li>\n<li>Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave</li>\n<li>28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas</li>\n<li>Excellent Pension Scheme</li>\n<li>Free Parking</li>\n<li>Training and development opportunities</li>\n<li>Payment of one professional membership per annum</li>\n<li>Cycle to work + further related discounts</li>\n<li>Season ticket loan</li>\n<li>Health insurance plan after 1 years’ service</li>\n<li>Dental insurance plan after 3 years’ service</li>\n<li>Mileage allowance</li>\n</ul>\n<p><strong>How to apply</strong></p>\n<p>For more information on the role and to apply please visit: <a href=\"{{SIGN-IN-REQUIRED}}\">Runnymede Borough Council Jobs | Surrey Jobs</a>. Please ensure you complete all sections and provide evidence for why you meet the requirements of the role in the personal statement. CVs on their own will not be accepted.</p>\n<p><strong>Please ensure you complete all sections on the online form and evidence how you meet the requirements of the role in your personal statement. Please note, CVs on their own will not be accepted.</strong></p>\n<p>We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at <a href=\"{{SIGN-IN-REQUIRED}}\">humanresources@runnymede.gov.uk</a> or on 01932 425516 who will be able to assist you.</p>\n<p>For an informal chat about this role please contact Daniel Lloyd, Head of Tenancy Services  by emailing daniel.lloyd@runnymede.gov.uk</p>\n<p><strong>Closing Date: 29th October 2024</strong></p>\n<p><strong>Interview Date(s): TBC</strong></p>\n<p>If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.</p>\n<p><em>Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. 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