Corporate Debt Recovery Officer

Fixed-term (Secondment Cover) until March 2026

We’re looking for a highly motivated individual to join our Corporate Debt & Business Rates team. This post will support the efficient, effective and fair collection of debts owed to the council, focusing primarily on the recovery of Council Tax arrears. Providing a professional service with the highest possible standards of advice, resolving cases as appropriate and ensuring demand is managed by working proactively with customers.

You’ll need to have recent and relevant experience in an administrative role within a customer services or revenues environment and good IT skills including Microsoft Office. If you have the ability to interpret relevant legislation, have excellent negotiation skills, the ability to work on your own initiative and are able to fill any gaps in your knowledge swiftly, then we want to hear from you.

We have a hybrid working approach with an expectation that you will work from the Civic Centre in Folkestone at least one day per week.

The requirements for level 1 (Grade D) & level 2 (Grade E) are set out in the job description.

Folkestone & Hythe District Council is an extraordinary place to live, work and visit. With an established arts and cultural hub and unrivalled regeneration, including the Garden Town Otterpool Park, the area is well connected. London is just under an hour away via the High-Speed rail link and access to mainland Europe via the Channel Tunnel.

Our Civic Centre is in the heart of Folkestone, with easy access to transport links, local shops, entertainment facilities and the seafront. We have a flexible working culture that supports and encourages Hybrid and flexible working arrangements. Recognised by Best Companies as an outstanding organisation to work for, we have a real focus on staff engagement, health & wellbeing and development.

For an informal discussion about this role please contact Jo Robinson - Corporate Debt & Business Rates Manager by email: Jo.Robinson@folkestone-hythe.gov.uk

Closing date: 09:00 on Monday 24^th February 2025

Interviews will be held in early March 2025.