{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1743722750512,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"id":"71598b84-7d4c-4cfc-837b-0a871e166d3a","title":"Property Maintenance Resident Liaison Officer","synonyms":["Property Maintenance Resident Liaison Officer"],"reference":"RLO 240325","description":"<p><strong>Resident Liaison Officer (RLO)</strong> <strong>– £38,000 – 12 Month Fixed Term Contract</strong></p>\n<p> </p>\n<p><strong>Origin – </strong>Great homes, positive people and strong communities</p>\n<p> </p>\n<p><strong>An inspiring past and a bright future</strong></p>\n<p> </p>\n<p>A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.</p>\n<p> </p>\n<p>Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.</p>\n<p> </p>\n<p><strong>The role</strong> – <strong>Resident Liaison Officer (RLO)</strong></p>\n<p> </p>\n<p>We’re looking for a committed and motivated individual to work with and support the damp and mould manager in delivering a high-quality customer service to both internal and external stakeholders. You will be proactive and highly organised to help deliver property damp and mould services in a way that is customer focused and achieves value for money. This is a great opportunity for applicants to take ownership of specific projects which support the wider organisation</p>\n<p> </p>\n<p><strong>What </strong>you’ll do</p>\n<p> </p>\n<p>You will</p>\n<p>• Maintain and develop residents related activities including close working relationships with all external stakeholders</p>\n<p>• Assist in delivering excellent customer service</p>\n<p>• Ensure that all supporting documentation is completed accurately and in good time.</p>\n<p>• To promote and deliver a high standard of customer care for all residents</p>\n<p>• Be responsible for auditing and collating accurate data, producing high-quality documentation primarily for legislative, contractual, and 'Good Industry Practice' in order to achieve compliance</p>\n<p> </p>\n<p><strong>What </strong>you’ll need</p>\n<p> </p>\n<p>We’re looking for someone who has:</p>\n<p> </p>\n<ul>\n<li>\n<em>Can </em>demonstrate experience of managing the delivery of contractor services in residential properties.</li>\n</ul>\n<ul>\n<li>\n<em>Is experienced in </em>setting up and maintaining successful partnerships with third parties.</li>\n</ul>\n<ul>\n<li>\n<em>Has e</em>xperience and skills in managing customer and client/stakeholder relationships to ensure a high level of customer care and satisfaction.</li>\n</ul>\n<ul>\n<li>\n<em>Can </em>demonstrate a track record in delivering high performance and outcomes.</li>\n</ul>\n<p> </p>\n<p><strong>Our Values</strong></p>\n<p> </p>\n<p>Our <strong>core values</strong> are at the heart of how we work</p>\n<ul>\n<li>Take the lead</li>\n</ul>\n<ul>\n<li>Create energy</li>\n</ul>\n<ul>\n<li>Build trust</li>\n</ul>\n<ul>\n<li>Be generous</li>\n</ul>\n<ul>\n<li>Stay grounded</li>\n</ul>\n<ul>\n<li>Remember the little things</li>\n</ul>\n<p> </p>\n<p>We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.</p>\n<p> </p>\n<p><strong>Our benefits to you</strong></p>\n<p> </p>\n<ul>\n<li>Origin’s ways of working make it easier for you to balance work and home life. 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