Countywide (On-Site)
Permanent, Full time
£33,366 progressing to £36,124
Job Title: IT Application Support Analyst
Starting Salary: £33,366 progressing to £36,124
Hours: 37
Location: Stevenage
Contract Type: 12-month fixed term contract
Directorate: Community Protection
About the team
Are you an experienced Application Analyst with over 2 years' experience in administering and support applications? We are looking for someone who will be part of the Digital Services team to help provide administration, development and support for our key applications.
You will be working for the Digital Services team who support all applications, infrastructure and communications equipment for Community Protection Directorate (CPD) and Fire Collaboration (FC). We provide mission critical application and system support for the Hertfordshire Fire and Rescue Service 24x7x365 days for the purpose of mobilising fire engines and fire crews
About the role
Your role will include:
About you
Essential:
This job role is within the Corporate Services, level CORP9 job profile. Please locate this via:
Job profiles - Corporate services
To hear more about this opportunity please contact Mark Green on 01992 507599 for an informal discussion about the role.
Interview Date: 19th May 2025
Please apply early, as this position may close before the advertised deadline if a sufficient number of applications are received. \"
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
Driving required
You'll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Starting Salary: £33,366 progressing to £36,124
Hours: 37
Location: Stevenage
Contract Type: 12-month fixed term contract
Directorate: Community Protection
About the team
Are you an experienced Application Analyst with over 2 years' experience in administering and support applications? We are looking for someone who will be part of the Digital Services team to help provide administration, development and support for our key applications.
You will be working for the Digital Services team who support all applications, infrastructure and communications equipment for Community Protection Directorate (CPD) and Fire Collaboration (FC). We provide mission critical application and system support for the Hertfordshire Fire and Rescue Service 24x7x365 days for the purpose of mobilising fire engines and fire crews
About the role
Your role will include:
- Understanding the applications used with Hertfordshire Fire and Rescue
- Provide administration for HFRS applications
- Develop processes and create Quickscreens in HTML and CSS where required
- Work and liaise with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you
- Ensure support documentation is created and updated
- Provide training to Digital Services team and user base
- Providing Paid out of Hours cover on a rota basis
About you
Essential:
- Application support and administration
- HTML\\CSS development
- Remote Support via Phone\eams
- Microsoft Windows OS
- Microsoft Office\\365 Support
- Software Installation and configuration
- Active Directory \\ Entra ID
- Visual Studio
- SQL Server\\ Database experience (use of SQL)
- Service Management tools (Such as Assyst, Service Now)
- Full UK driving licence
- Microsoft Technologies (such as Azure, Intune)
- Experience Supporting in house and 3rd Party software
- ITIL Framework (Foundation Level)
- PowerShell
- Community Fire Risk Management Information System (CFRMIS)
This job role is within the Corporate Services, level CORP9 job profile. Please locate this via:
Job profiles - Corporate services
To hear more about this opportunity please contact Mark Green on 01992 507599 for an informal discussion about the role.
Interview Date: 19th May 2025
Please apply early, as this position may close before the advertised deadline if a sufficient number of applications are received. \"
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
Driving required
You'll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Closing date: Mon 12/05/2025 at 01:00
Job reference: HCC27813