Community Services Apprentice (Weston Library)

About Us

North Somerset Council is dedicated to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role

Are you enthusiastic about delivering excellent customer service and passionate about digital technology and reading? We have a fantastic opportunity for an Apprentice to join our friendly team at Weston Library.

As the first point of contact for library information in our multi-use building, you will play a crucial role in supporting our diverse community. From assisting with library and council enquiries and self-service kiosks to organizing community and children's activities, your day will be varied and rewarding.

If you haven't visited a library recently, you might be surprised by what we offer! From Lego groups and Code Clubs to IT courses and a wide range of reading activities, our library is a hub of innovation and learning. We're looking for someone who is excited about digital technology and eager to share their passion with others.

This role is 37 hours per week, working Monday to Friday, with a requirement to work alternate Saturdays.

You will receive comprehensive in-house training and study for an Apprenticeship in Library, Information, and Archive Services Assistant Level 3 with 'Let Me Play Education' over 18 months. Further information about the course, including a programme guide can be found at https://lmp-group.co.uk/courses/library-information-archive-apprenticeship/ We also offer ongoing peer support and a variety of Council training courses to help you develop your skills.

Key Responsibilities:

• Support customers with library enquiries, self-service kiosks, computers, Wi-Fi, and the Local History Library.
• Encourage a love of reading through various promotional activities.
• Maintain quality book and library stock collections using appropriate stock management tools.
• Inspire and assist people in using the technology available at the library.

This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

Valid driving licence and own transport, or ability to travel between libraries across North Somerset using public transport is an expectation for this role.

About You

We are looking for an individual who is passionate about customer service, helping people find the information and resources they need, and who possesses the following skills and experience:

• A keen interest in digital technology and a passion for reading.

• Excellent communication skills and a wide general knowledge.

• Hard-working, self-motivated, and receptive to change.

• Ability to work well within a cohesive team and adapt to working at different libraries across North Somerset.

Essential Criteria:

• 3 GCSE's grade C to A* (4-9) including Maths and English, or equivalent.
• Experience of using ICT including word processing and spreadsheets.
• Be able to perform activities after being shown how to do them.
• Be polite and courteous.
• Excellent communication skills on the phone, face-to-face and in writing.
• Be self-motivated and able to prioritise tasks and organise time effectively

Desirable Criteria:

• Experience of working or volunteering with the public

What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

• Competitive salary and benefits
• Flexible working arrangements
• Opportunities for professional development
• Staff groups
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated Wellbeing Team
• Salary sacrifice cycle to work and Electric vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet .

How to Apply

If you share our vision and values and are ready to make an impact to North Somerset, please select the apply button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information:

For further information about the role, please contact Sarah Gosset, Librarian, at sarah.gosset@n-somerset.gov.uk .

Important Information

Interview Date: Wednesday 12 March 2025.

We are currently only able to accept applications from candidates who have full permission to work in the UK.

Equal Opportunities

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.