Patrol and Response Officer

Job introduction

Job Title: Patrol and Response Officer

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. 

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role: 

Patrol and Response Officers receive weekend and shift allowance, as determined by their rotas. Some of the main duties are outlined below:

• Community Engagement and Enforcement – In the role of a Patrol and Response Officer, you will engage professionally with the public to tackle crime, disorder and antisocial behaviour (ASB) through proactive patrols and by using a range of enforcement legislation, provide advice, and address criminal and environmental offences, including the potential removal, detention, or arrest of offenders
• Incident Response and Scene Management – As a Patrol and Response Officer, you will act as the first responder to security and safety incidents, conducting initial assessments, scene management, and providing emergency assistance as required
• Use of Technology and Documentation – The role of a Patrol and Response Officer is to maintain accurate records, utilize ICT applications for report compilation, issue Fixed Penalty Notices, and prepare evidence for legal proceedings under PACE
• Security and Alarm Monitoring – As well as respond promptly to alarm activations, ensuring the safety and security of staff, premises, and assets, while supporting static security staff and lone workers
• Operational Equipment Management – The Patrol and Response Officer will be responsible for using and maintaining equipment such as fleet vehicles, incident vans, electric bicycles, CCTV, and body-worn video cameras in compliance with DPA, GDPR, and SOPs
• Emergency Coordination and Support – Patrol and Response Officers must work calmly under pressure to manage emergency situations, provide trauma aid if trained, coordinate council response teams, and support emergency services
• City Representation and Public Safety – In addition, the Patrol and Response Officer must act as a professional ambassador for the City Watch service, providing security advice, representing the Council at meetings, and fostering community trust. Work in close cooperation with internal and external partners, especially blue-light partners to promote the Safer Parks programme and contribute towards key themes within the Council Plan such as Thriving Communities
• Compliance and Adaptability – Adhere to relevant legislation and council procedures while being flexible to undertake additional duties as required within the role’s responsibilities

Our offer to you:

• At least 27 days holiday plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working - A 'Flexibility First' approach to agile working where flexibility is the norm rather than the exception
• Part of the Local Government Pension scheme - option to join the AVC scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing offer including Employee assistance programme
• Cycle to Work and Travel Pass Schemes 
• Drive Time - a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave  
• Discounted Gym Memberships 
• Employee Volunteering Scheme 
• Medicash 

Next steps:

Closing date: Midnight Friday 11th April 2025
Planned interview date: W/C Monday 28th April 2025

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

If you would like to talk to a member of the team about the role, please contact Ronald Kemble via 0151 351 0347 or ronald.kemble@liverpool.gov.uk

Watch our recruitment video and see what life is like working at Liverpool City Council. 

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. 

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.