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This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ. <br><br>Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment.<br><br>All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough. We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton. This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family.<br><br>Situated in Zone 5, Sutton is less than 30 minutes by train from central London, and south and south west London are easily accessible by public transport. There are 10 train stations which serve key neighbourhoods within the borough providing direct connections to London Victoria, London Bridge, London Blackfriars and St Pancras International. Sutton also has direct rail connections with Epsom, Dorking, Guildford and Horsham, as well as Wimbledon for an interchange with the London Underground and West Croydon for the London Overground. There's also an extensive road network which provides close and easy access to the M25 and M23.<br> <br> About the Service and Team : <br><strong>The Financial Assessment team</strong><br><br>The London Borough of Sutton charges for adult social care. The Financial Assessment team are responsible for financially assessing all clients in receipt of chargeable services in line with the Care Act 2014 to establish the maximum a client should pay towards such identified care. Whilst completing this task, the team will look to maximise the client's income by helping claim or signposting the client or client's rep to unclaimed benefits.<br><br>We contact clients by telephone, email, post and a home visit, so a driving licence and access to a vehicle is preferred.<br> <br> About the Role and Our Ideal Candidate : <ul>\n<li>The successful candidate will be required to assess, check, verify and process Financial Assessments, to ensure the correct calculation of client contribution. To minimise incorrect charges (errors) through efficient and accurate processing. These duties require an up to date knowledge of relevant legislation.</li>\n<li>Explain the Council and Government policy in a clear and understanding way by interview, telephone, email and letter to clients, client reps, Social Workers and other interested parties. </li>\n<li>To be a single point of contact for our clients. To pro-actively ensure that supporting evidence for cases is provided by telephoning customers and/or arranging appointments for customers making new applications and reporting changes of circumstances, ensuring the resolution of cases with the minimal amount of customer contact.</li>\n<li>To interview customers, where necessary, on matters such as financial assessments and to make decisions on these cases. To be aware that some of these customers, may be potentially violent, aged or distressed</li>\n<li>To advise clients accurately to ensure they receive all benefits and services they are entitled to both from the Council and from Government Departments. 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