Stevenage (On-Site)
Permanent, Full time
No DBS check required
£30,559 progressing to £33,366
Job Title: Insurance Officer
Starting Salary: £30,559 progressing to £33,366
Hours: 37.0
Location: Stevenage
Contract Type: Permanent
Directorate: Resources
About the team
We are a dedicated team committed to delivering exceptional service to both internal and external customers. Our vision is to uphold a leading reputation in risk management and insurance arrangements, ensuring top-quality service for HCC and District/Borough partners.
About the role
As an Insurance Officer, you will play a crucial role in managing liability claims submitted to the Council by members of the public, as well as handling motor and property claims. You will join a team of four officers responsible for claims handling, supported by five team members who specialize in insurance policy cover and risk management.
Key responsibilities:
About you
Essential:
This job role is within the Corporate Services, level CORP8 job profile. Please locate this via:
Job profiles - Corporate services
To hear more about this opportunity please contact fiona.timms@hertfordshire.gov.uk or melanie.ratcliff@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: TBC
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Starting Salary: £30,559 progressing to £33,366
Hours: 37.0
Location: Stevenage
Contract Type: Permanent
Directorate: Resources
About the team
We are a dedicated team committed to delivering exceptional service to both internal and external customers. Our vision is to uphold a leading reputation in risk management and insurance arrangements, ensuring top-quality service for HCC and District/Borough partners.
About the role
As an Insurance Officer, you will play a crucial role in managing liability claims submitted to the Council by members of the public, as well as handling motor and property claims. You will join a team of four officers responsible for claims handling, supported by five team members who specialize in insurance policy cover and risk management.
Key responsibilities:
- Manage liability, motor, and property claims efficiently.
- Collaborate with various Council departments, insurers, and solicitors.
- Provide excellent customer service to the public.
- Assist in enhancing the capabilities of our new claims handling software, implemented in 2024.
About you
Essential:
- Strong written and verbal communication skills.
- Demonstrable skills in using Microsoft Office (Outlook, Word, Excel, Teams).
- Experience in prioritising your own workload.
- Experience in interpreting and implementing policies.
- Experience using software to record information.
- Previous experience in claims handling or a related field.
- Experience of dealing with the public.
- Innovative mindset focused on process improvement.
- Full driving licence.
This job role is within the Corporate Services, level CORP8 job profile. Please locate this via:
Job profiles - Corporate services
To hear more about this opportunity please contact fiona.timms@hertfordshire.gov.uk or melanie.ratcliff@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: TBC
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Closing date: Fri 24/01/2025 at 00:00
Job reference: HCC26577