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What:

Where:

Housing Benefits Overpayment Officer

Hastings Borough Council

21 days left to apply

Hastings Borough Council logo

Apply now

Hastings, East Sussex (Hybrid)

Permanent, Flexible hours, Full time

No DBS check required

£25,183 to £27,711

Full time and part time


Hastings Borough Council is looking for a skilled and detail- oriented Housing Benefits Overpayment Officer to join our team. In this role, you will be responsible for recovering overpaid hosing benefits, ensuring that repayments are managed fairly and in accordance with legislation. You will work closely with customers, colleague, and external agencies to ensure effective debt recovery while providing support and guidance to residents.

Key Responsibilities:

  • Identify, assess, and recover housing benefit overpayment in line with regulations.
  • Liaise with claimants , landlords and external agencies to arrange repayments.
  • Negotiate repayment plans, considering individual circumstances.
  • Maintain accurate records and ensure compliance with data protection laws.
  • Monitor outstanding debt and take appropriate enforcement action where necessary.
  • Provide advice and support to customers regarding repayment options.
  • Stay up to date with changes in benefits legislation and council policies.

About You

The ideal candidate will have:

  • Experience in housing benefits administration or debt recovery ( preferred but not essential)
  • Strong numerical and analytical skills with attention to detail.
  • The ability to manage a busy workload and meet deadlines.
  • Knowledge of housing benefit regulations and debt recovery procedures
  • Proficiency in NEC back-office IT systems for case management and data entry.

 

 

 

 


Closing date: Fri 04/04/2025 at 12:00
Job reference: CSG/25/306553
Vacancy downloads:

Management_Competency_Framework.pdf

Staff_competency_framework.pdf

Housing_Benefits_Overpayment_Officer_2025.pdf

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