{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1745197343705,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"id":"4b844eda-32c0-4c66-96d4-319076612255","title":"Senior Library Assistant - 04431","synonyms":["Senior Library Assistant - 04431"],"reference":"REQ00000550","description":"Are you passionate about delivering exceptional customer service and supporting your local community? West Berkshire Council is seeking a Senior Customer Service Assistant to join the Libraries Team, part of the Community Service, at Newbury Library. This is an exciting opportunity to be at the forefront of customer service delivery, providing a wide range of information, advice, and services to library users.\n \nAbout the Role\nAs a Senior Customer Service Assistant, you will be responsible for:\n \n<ul class=\"customHTML\">\n<li class=\"customHTML\">Delivering high-quality customer service, ensuring that all enquiries are handled efficiently and effectively</li>\n<li class=\"customHTML\">Processing library memberships, book loans, and returns</li>\n<li class=\"customHTML\">Providing information and advice to customers on a range of topics, including library services, local information, and digital resources</li>\n<li class=\"customHTML\">Supporting the day-to-day operation of the library, including cash handling and maintaining accurate records</li>\n<li class=\"customHTML\">Working collaboratively with other team members to ensure a seamless customer experience</li>\n</ul>\n \nIn addition, you will have the opportunity to work on exciting projects and initiatives to enhance library services and meet the evolving needs of our customers.\n \nThe ideal candidate will possess the following skills and attributes:\n \n<ul class=\"customHTML\">\n<li class=\"customHTML\">Experience in a customer-facing role, ideally within a library or information service environment</li>\n<li class=\"customHTML\">Excellent communication and interpersonal skills, with the ability to engage and assist a diverse range of customers</li>\n<li class=\"customHTML\">Strong organisational skills, with the ability to prioritise tasks and manage time effectively</li>\n<li class=\"customHTML\">Proactive and self-motivated, with a positive attitude towards problem-solving</li>\n<li class=\"customHTML\">Familiarity with library systems and technology is desirable, but not essential</li>\n</ul>\n \nIf you are passionate about providing excellent customer service and making a positive impact in your community, this role is perfect for you.\n \nShift pattern: Monday 8.30-17.00, Wednesday 10.00-17.00, Thursday 9.00-18.00, alternate Saturdays 9.30-16.05\n \nWest Berkshire Council offer excellent employment benefits such as:\n \n<ul class=\"customHTML\">\n<li class=\"customHTML\">Flexible working wherever possible between the hours of 07.00-21.00</li>\n<li class=\"customHTML\">Hybrid working wherever possible working 40% in the office</li>\n<li class=\"customHTML\">Access to a wide range of training and development opportunities </li>\n<li class=\"customHTML\">Generous Local Government pension scheme</li>\n<li class=\"customHTML\">Family friendly policies</li>\n<li class=\"customHTML\">A range of local discounts</li>\n<li class=\"customHTML\">Wellbeing Programme including Employee Assistance Programme and employee benefits</li>\n<li class=\"customHTML\">You will also be entitled to a generous annual leave entitlement starting at 28 days per annum (plus public holidays) Rising by an additional 5 days after 5 years’ service.</li>\n</ul>\n \nPlease note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment. \n \nFor an informal discussion about the role, please contact Sue Kavanagh on 07887 832360 or email <a href=\"{{SIGN-IN-REQUIRED}}\">sue.kavanagh@westberks.gov.uk</a>.\n \nTo apply, please visit our website and submit your application before the closing date.\n \nJoin us at West Berkshire Council and make a positive impact in our community while advancing your career.\n \nExplore everything that a career with West Berkshire Council has to offer here: <a href=\"{{SIGN-IN-REQUIRED}}\">Working with Us</a>\n \nEqual Opportunities\nThe Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.\n \nHow to apply\nPlease now complete a short online application form. You will then be able to upload your CV.\n \nThis role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.\n \nThis privacy notice applies to job applicants applying for vacancies with West Berkshire Council <a href=\"{{SIGN-IN-REQUIRED}}\">https://info.westberks.gov.uk/pnapplications</a>","shortDescription":"","jobType":"Libraries","employerType":"Local Government","howToApplyText":"","employer":"West Berkshire Council ","employerId":"80349209-c8c0-4e2e-b762-2c5dd0e3f43f","department":"","departmentId":"","location":"West Berkshire , Newbury Library, Market St, Newbury","locationHierarchy":[{"types":["postal_code_prefix","postal_code"],"value":"RG12"},{"types":["postal_town"],"value":"Bracknell"},{"types":["administrative_area_level_2","political"],"value":"Berkshire"},{"types":["administrative_area_level_1","political"],"value":"England"},{"types":["country","political"],"value":"United Kingdom"}],"locationType":3,"salaryDescription":"From £25,584 to £27,711 per annum, pro rata (Grade E)","salaryFrom":25584,"salaryTo":27711,"exactSalary":null,"salaryFrequency":"year","workingPatterns":[2],"workingHoursDescription":"Shift pattern: Monday 8.30-17.00, Wednesday 10.00-17.00, Thursday 9.00-18.00, alternate Saturdays 9.30-16.05","contractType":1,"dbsCheckRequired":false,"dbsType":0,"publishDate":"2025-04-10T15:01:00.000Z","expirationDate":"2025-04-24T22:59:00.000Z","applicationMethod":1,"applicationUrl":null,"documents":[{"fileId":"140f2b77-29a9-4eea-8443-a7fd8b112680.pdf","fileName":"JD_Senior_Library_Assistant.pdf"}],"logoUri":"https://www.jobsgopublic.com/logos/logos/058fe48f-b7d5-4e72-bc67-57e6e5abab09.png","awardLogoUris":[],"canonicalUrl":"https://www.jobsgopublic.com/jobs/4b844eda-32c0-4c66-96d4-319076612255","createdDate":"2025-04-10T15:01:37.000Z","applicationFormName":"","onHold":false,"expired":false,"featuredJob":false,"featuredJobRefreshed":false,"enhanced":false,"applied":false},"dataUpdateCount":1,"dataUpdatedAt":1745197343656,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobDetails","4b844eda-32c0-4c66-96d4-319076612255?signup=true"],"queryHash":"[\"jobDetails\",\"4b844eda-32c0-4c66-96d4-319076612255?signup=true\"]"},{"state":{"data":{"id":"4b844eda-32c0-4c66-96d4-319076612255","title":"Senior Library Assistant - 04431","synonyms":["Senior Library Assistant - 04431"],"reference":"REQ00000550","description":"Are you passionate about delivering exceptional customer service and supporting your local community? West Berkshire Council is seeking a Senior Customer Service Assistant to join the Libraries Team, part of the Community Service, at Newbury Library. This is an exciting opportunity to be at the forefront of customer service delivery, providing a wide range of information, advice, and services to library users.\n \nAbout the Role\nAs a Senior Customer Service Assistant, you will be responsible for:\n \n<ul class=\"customHTML\">\n<li class=\"customHTML\">Delivering high-quality customer service, ensuring that all enquiries are handled efficiently and effectively</li>\n<li class=\"customHTML\">Processing library memberships, book loans, and returns</li>\n<li class=\"customHTML\">Providing information and advice to customers on a range of topics, including library services, local information, and digital resources</li>\n<li class=\"customHTML\">Supporting the day-to-day operation of the library, including cash handling and maintaining accurate records</li>\n<li class=\"customHTML\">Working collaboratively with other team members to ensure a seamless customer experience</li>\n</ul>\n \nIn addition, you will have the opportunity to work on exciting projects and initiatives to enhance library services and meet the evolving needs of our customers.\n \nThe ideal candidate will possess the following skills and attributes:\n \n<ul class=\"customHTML\">\n<li class=\"customHTML\">Experience in a customer-facing role, ideally within a library or information service environment</li>\n<li class=\"customHTML\">Excellent communication and interpersonal skills, with the ability to engage and assist a diverse range of customers</li>\n<li class=\"customHTML\">Strong organisational skills, with the ability to prioritise tasks and manage time effectively</li>\n<li class=\"customHTML\">Proactive and self-motivated, with a positive attitude towards problem-solving</li>\n<li class=\"customHTML\">Familiarity with library systems and technology is desirable, but not essential</li>\n</ul>\n \nIf you are passionate about providing excellent customer service and making a positive impact in your community, this role is perfect for you.\n \nShift pattern: Monday 8.30-17.00, Wednesday 10.00-17.00, Thursday 9.00-18.00, alternate Saturdays 9.30-16.05\n \nWest Berkshire Council offer excellent employment benefits such as:\n \n<ul class=\"customHTML\">\n<li class=\"customHTML\">Flexible working wherever possible between the hours of 07.00-21.00</li>\n<li class=\"customHTML\">Hybrid working wherever possible working 40% in the office</li>\n<li class=\"customHTML\">Access to a wide range of training and development opportunities </li>\n<li class=\"customHTML\">Generous Local Government pension scheme</li>\n<li class=\"customHTML\">Family friendly policies</li>\n<li class=\"customHTML\">A range of local discounts</li>\n<li class=\"customHTML\">Wellbeing Programme including Employee Assistance Programme and employee benefits</li>\n<li class=\"customHTML\">You will also be entitled to a generous annual leave entitlement starting at 28 days per annum (plus public holidays) Rising by an additional 5 days after 5 years’ service.</li>\n</ul>\n \nPlease note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment. \n \nFor an informal discussion about the role, please contact Sue Kavanagh on 07887 832360 or email <a href=\"{{SIGN-IN-REQUIRED}}\">sue.kavanagh@westberks.gov.uk</a>.\n \nTo apply, please visit our website and submit your application before the closing date.\n \nJoin us at West Berkshire Council and make a positive impact in our community while advancing your career.\n \nExplore everything that a career with West Berkshire Council has to offer here: <a href=\"{{SIGN-IN-REQUIRED}}\">Working with Us</a>\n \nEqual Opportunities\nThe Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.\n \nHow to apply\nPlease now complete a short online application form. You will then be able to upload your CV.\n \nThis role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.\n \nThis privacy notice applies to job applicants applying for vacancies with West Berkshire Council <a href=\"{{SIGN-IN-REQUIRED}}\">https://info.westberks.gov.uk/pnapplications</a>","shortDescription":"","jobType":"Libraries","employerType":"Local Government","howToApplyText":"","employer":"West Berkshire Council ","employerId":"80349209-c8c0-4e2e-b762-2c5dd0e3f43f","department":"","departmentId":"","location":"West Berkshire , Newbury Library, Market St, Newbury","locationHierarchy":[{"types":["postal_code_prefix","postal_code"],"value":"RG12"},{"types":["postal_town"],"value":"Bracknell"},{"types":["administrative_area_level_2","political"],"value":"Berkshire"},{"types":["administrative_area_level_1","political"],"value":"England"},{"types":["country","political"],"value":"United Kingdom"}],"locationType":3,"salaryDescription":"From £25,584 to £27,711 per annum, pro rata (Grade E)","salaryFrom":25584,"salaryTo":27711,"exactSalary":null,"salaryFrequency":"year","workingPatterns":[2],"workingHoursDescription":"Shift pattern: Monday 8.30-17.00, Wednesday 10.00-17.00, Thursday 9.00-18.00, alternate Saturdays 9.30-16.05","contractType":1,"dbsCheckRequired":false,"dbsType":0,"publishDate":"2025-04-10T15:01:00+00:00","expirationDate":"2025-04-24T22:59:00+00:00","applicationMethod":1,"applicationUrl":null,"documents":[{"fileId":"140f2b77-29a9-4eea-8443-a7fd8b112680.pdf","fileName":"JD_Senior_Library_Assistant.pdf"}],"logoUri":"https://www.jobsgopublic.com/logos/logos/058fe48f-b7d5-4e72-bc67-57e6e5abab09.png","awardLogoUris":[],"canonicalUrl":"https://www.jobsgopublic.com/jobs/4b844eda-32c0-4c66-96d4-319076612255","createdDate":"2025-04-10T15:01:37+00:00","applicationFormName":"","onHold":false,"expired":false,"featuredJob":false,"featuredJobRefreshed":false,"enhanced":false,"applied":false},"dataUpdateCount":1,"dataUpdatedAt":1745197343659,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["similarJobs","4b844eda-32c0-4c66-96d4-319076612255?signup=true"],"queryHash":"[\"similarJobs\",\"4b844eda-32c0-4c66-96d4-319076612255?signup=true\"]"}]}

AppliedJobsView

CandidateRedesign

CvParsing

FullCandidateProfile

HeaderJobsButton

ImageOptimization

JobSearchPreferences

LogosFromSameDomain

MatchedJobs

NewJobTypes

NewNavbar

NewPlacesAutocomplete

PdfJobDocuments

ReciteMe

Placeholder job title

Placeholder department

Placeholdertown (On site)