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The posts will initially be based at one of our Bus Station sites and due to the nature of the role you will be required to work at any Bus Station location across the Merseyside area as and when required. Our sites include Bus Stations and Travel Centres in Liverpool, Birkenhead, Bootle, Huyton and St Helens.</p>\n<p> </p>\n<p><strong> About the role</strong></p>\n<p><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\">You will</span> deliver high quality Customer Services in all Hub facilities (Bus Stations and Travel Centres).</p>\n<p>This role is one of high visibility foot patrol in bus stations ensuring that services are efficiently and safely delivered to passengers and bus operators along with duties in the Travel Centre.</p>\n<p>The primary purpose of the role is to provide Customer Service within Bus Stations and Travel Centres within a large multi-functional and multi-site operation across Merseyside.</p>\n<p>The role involves working both indoors and outdoors within our community.</p>\n<p> </p>\n<p><strong>Key role and responsibilities</strong></p>\n<p><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\">•</span>Deliver an excellent standard of customer service at all times, taking a proactive and positive approach to ensure customer satisfaction<br><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\">•</span><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\">You will be</span> part of a high performing team<br><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\">•</span>Effectively and accurately communicate information to customers and colleagues<br><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\">•Deliver c</span>ontinuous improvement in services<br><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\">•Ensure s</span>ervices and workplace are open and accessible to all members 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The posts will initially be based at one of our Bus Station sites and due to the nature of the role you will be required to work at any Bus Station location across the Merseyside area as and when required. Our sites include Bus Stations and Travel Centres in Liverpool, Birkenhead, Bootle, Huyton and St Helens.</p>\n<p> </p>\n<p><strong> About the role</strong></p>\n<p><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\">You will</span> deliver high quality Customer Services in all Hub facilities (Bus Stations and Travel Centres).</p>\n<p>This role is one of high visibility foot patrol in bus stations ensuring that services are efficiently and safely delivered to passengers and bus operators along with duties in the Travel Centre.</p>\n<p>The primary purpose of the role is to provide Customer Service within Bus Stations and Travel Centres within a large multi-functional and multi-site operation across Merseyside.</p>\n<p>The role involves working both indoors and outdoors within our community.</p>\n<p> </p>\n<p><strong>Key role and responsibilities</strong></p>\n<p><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\">•</span>Deliver an excellent standard of customer service at all times, taking a proactive and positive approach to ensure customer satisfaction<br><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\">•</span><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\">You will be</span> part of a high performing team<br><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\">•</span>Effectively and accurately communicate information to customers and colleagues<br><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\">•Deliver c</span>ontinuous improvement in services<br><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\">•Ensure s</span>ervices and workplace are open and accessible to all members 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Suite.</p>\n<p>You will be commitment to learning and self-development and excellent standard of personal presentation. </p>\n<p> </p>\n<p><strong>Staff benefits </strong></p>\n<ul>\n<li>\n<span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\">•</span>Local Government Pension Scheme contributions between 5.5% and 12.5%</li>\n<li>\n<span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\">•</span>Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>\n<li>\n<span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\">•</span>Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>\n<li>\n<span class=\"ui-provider a b c d e f g h i j k l m n o p q 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