Customer Service Supervisor - Hemel Hempstead

Job Title: Customer Service Supervisor - Hemel Hempstead
Starting Salary: £26,835
Hours: 37.0
Location: Hemel Hempstead
Contract Type: Fixed Term End Date 6 Months Maternity Cover - potentially 12 months
Directorate: Resources

About the team

Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries.

This is an exciting opportunity to take on the role of being a Customer Service Supervisor at a busy library within a thriving community. As part of the local management team, you will be responsible for the delivery and promotion of all frontline services in Hemel Hempstead Library, ensuring high standards of customer service are maintained at all times.

Hemel Hempstead is a large library with a wide range of stock and services including the UKVI service.

About the role

Hertfordshire's libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer.

As a Customer Service Supervisor, you will actively supervise a large public facing team, as well as the daily operations of the library.

Responsibilities include managing staff appraisals, timetabling, training, and development.

About you

Essential

• Experience, or knowledge in, delivering a high level of customer service and resolving customer queries.
• Ability to successfully supervise a team, using a collaboration and delegation to achieve aims.
• You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner.
• Skills to support maintaining Health & Safety, Property, and training requirements in the workplace.

Desirable:

• Experience of working in a library
• Able to promote a wide range of library services to all library customers.
• IT Skills

This job role is within the Community Services, level COM7 job profile. Please locate this via:

Job profiles - Community services

To hear more about this opportunity please contact Sarah Watt or Ian Pattison on 0300 1234049 for an informal discussion about the role.

Interview Date: to be confirmed

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.