Housing Options Officer (FTC)

Housing Options Officer (Ref: HRO) – 12 month fixed-term contract

30 hours per week contract

Salary £22,776 pa

 

Broxbourne Borough Council’s Housing Advice Service is looking for a highly professional and enthusiastic person to join this ambitious and innovative Housing Options Team. Ideally, we are looking for someone with previous experience of working in a Local Authority housing setting and knowledge of the relevant legislation, however this is not a necessity.

The successful candidate will be part of a team responsible for assessing applications to join the housing register and allocating social housing in accordance with the Council’s Allocations Policy. The role is also responsible for providing housing advice to clients who are often experiencing difficult circumstances. It is therefore essential to be professional and empathetic.

The role is interesting and varied, sitting within the Housing Advice Service.  You will be required to work collaboratively with colleagues from other specialities such as homelessness and temporary accommodation as well as partner agencies.

You will be a highly motivated person that has a genuine interest in helping people and has experience of working in a customer facing role. Excellent verbal communication skills in fluent English are essential, as this role requires having sensitive conversations and managing customer expectations effectively. Good written and analytical skills are equally important, therefore a GCSE (or equivalent) in English and Math’s is fundamental. A full driving license is also required as visits to clients in the community will be part of the role.

For discussion prior to application, please contact Jodie Gable Jodie.gable@broxbourne.gov.uk

This role requires a disclosure and barring service check as it is working with children or             vulnerable clients.

 

We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).

The values and their underlying behaviours, demonstrate our commitment to providing excellent

customer care, working in a joined-up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.

 

We are committed to safer recruitment, safeguarding and promoting the welfare of children and

young people and vulnerable adults. We expect all staff and volunteers to share this commitment.

 

The Council’s benefits package includes generous leave entitlement, a full training and development

programme, membership of the Local Government Pension Scheme and free membership to the

Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness

classes, racket sport sessions, a health suite and a range of generous discounts across other

leisure and culture services.

 

Broxbourne Council is an Equal Opportunities employer.

 

Details and application forms for all job vacancies are listed on the Council’s website.

 

Application forms must be submitted online by 24 November 2024 quoting the above reference.

 

Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.

Telephone: 01992 785509, Email: personnel@broxbourne.gov.uk

Website: www.broxbourne.gov.uk