Repairs Team Leader

35 Hours per week

Poplar HARCA is an award-winning housing association. We have a national reputation for our innovative approach to urban and social regeneration.

The Repairs Team Leader oversees a team of Repair Advisors and Assistants, ensuring the efficient and resident-focused operation of the Repair Hub. They supervise daily activities, progress repairs, and manage complex or escalated issues. By collaborating with various internal and external stakeholders, the Repairs Team Leader helps to ensure that Poplar HARCA's homes are safe, warm, dry, and meet all requirements.

The postholder will be responsible for:

• Raising repairs & logging contacts in line with the organisation’s policies, procedures and obligations
• Triage incoming repairs and contacts, ensuring that those with the highest priority are progressed first
• Investigating and diagnosing repair issues
• Reviewing and updating open repair orders
• Championing excellence in data management and record keeping
• Managing, organising, and updating data in accordance with Poplar HARCA’s policies and procedures
• Assisting with the development & delivery of training workshops and induction programmes
• Assisting with the management of rotas and schedules to ensure the Repair Hub is appropriately staffed

Closing Date: Friday 2nd May 2025 (5.00pm)