Welwyn Garden City (On-Site)
Permanent, Part time
£24,404 opportunity to prgress to £24,790 pa pro-rata for part-time
Job Title: Customer Service Assistant
Starting Salary: £24,404 opportunity to prgress to £24,790 pa pro-rata for part-time
Hours: 6.5
Location: Welwyn Garden City
Contract Type: Permanent
Directorate: Resources
About the team
Hertfordshire Libraries provide an innovative, successful service at the heart of the local community including small village libraries, town and city libraries, and performing arts libraries. We deliver key reading, health, learning, information, digital and culture offers including IT support, clubs and activities, access to digital resources and a thriving events programme to ensure we improve residents' lives.
Welwyn Library AL8 6AJ
Welwyn Garden City library is a large library, including the countywide Enquiry Service, which Library Assistants help to support. We deliver many events and activities for children and adults and cover the nearby Woodhall library where Library Assistants will be expected to work on a rota basis.
The library events include Baby Rhyme times, Story Times, Lego clubs, Social inclusion groups and author events. The library has a Creator Space and meetings rooms for hire. There is a large study area.
About the role
The role of Customer Service Assistant is varied and directly contributes to the success of our libraries through working collaboratively to deliver excellent customer service, IT support, information services and resources to our library users and assisting with ad hoc library activities as required.
You will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves.
About you
You will have a positive and flexible attitude, and the skills and abilities to successfully interact with customers, completing tasks to deadlines and problem solve, engaging senior colleagues when appropriate.
Essential:
This job role is within the Community Services, level COM4 job profile. Please locate this via:
Job profiles - Community services
To hear more about this opportunity please contact Joanne Smith, Library Manager
Joanne.smith1@hertfordshire.gov.uk
for an informal discussion about the role.
Interview Date: 21st May 2025
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Starting Salary: £24,404 opportunity to prgress to £24,790 pa pro-rata for part-time
Hours: 6.5
Location: Welwyn Garden City
Contract Type: Permanent
Directorate: Resources
About the team
Hertfordshire Libraries provide an innovative, successful service at the heart of the local community including small village libraries, town and city libraries, and performing arts libraries. We deliver key reading, health, learning, information, digital and culture offers including IT support, clubs and activities, access to digital resources and a thriving events programme to ensure we improve residents' lives.
Welwyn Library AL8 6AJ
Welwyn Garden City library is a large library, including the countywide Enquiry Service, which Library Assistants help to support. We deliver many events and activities for children and adults and cover the nearby Woodhall library where Library Assistants will be expected to work on a rota basis.
The library events include Baby Rhyme times, Story Times, Lego clubs, Social inclusion groups and author events. The library has a Creator Space and meetings rooms for hire. There is a large study area.
About the role
The role of Customer Service Assistant is varied and directly contributes to the success of our libraries through working collaboratively to deliver excellent customer service, IT support, information services and resources to our library users and assisting with ad hoc library activities as required.
You will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves.
About you
You will have a positive and flexible attitude, and the skills and abilities to successfully interact with customers, completing tasks to deadlines and problem solve, engaging senior colleagues when appropriate.
Essential:
- Knowledge of and/or experience of working in a customer focussed environment
- Evidence of understanding and application of good customer services principles
- Demonstrable organisational skills, showing a methodical ability to prioritise tasks
- Demonstrates a desire to work collaboratively with colleagues to achieve service aims and objectives
This job role is within the Community Services, level COM4 job profile. Please locate this via:
Job profiles - Community services
To hear more about this opportunity please contact Joanne Smith, Library Manager
Joanne.smith1@hertfordshire.gov.uk
for an informal discussion about the role.
Interview Date: 21st May 2025
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Closing date: Mon 28/04/2025 at 01:00
Job reference: HCC27607