Town Hall, Luton (On-Site)
Permanent, Full time
No DBS check required
GBP 51,802.00 - 54,924.00 per year;GBP 3,203.00 ;GBP 8,000.00
About the job
Salary: £51,802 to £54,924 a year plus £3,203 car benefit
Hours per week: 37
Contract type: Permanent
We have an exciting opportunity for a Digital Services Manager to join our forward-thinking Digital and Data Solutions function. In this role, you will oversee the Council's Digital Services Team, playing a pivotal role in shaping our digital strategy and delivering services that truly meet the needs of our residents and stakeholders.
As the Digital Services Manager, you will lead a team of skilled professionals with expertise in user-centred content design, prototyping and concept development, inclusive research, and accessible design practices. These disciplines align with the Government Digital Service DDAT Capability Framework, ensuring our approach meets the highest standards of quality and inclusivity. Your leadership will drive the creation of innovative, accessible, and effective digital solutions, helping us deliver services that work for everyone in our community.
About you
With extensive experience of transforming digital services in large, complex organisations, you excel in leading user-centred design teams and developing digital talent. You have a strong track record of driving innovation through digital product development, behaviour change, and creating services tailored to user needs.
Your expertise includes service redesign, data-driven decision-making, user research, prototyping, and web standards development, along with skills in content design, integration, web metrics, and customer journey mapping. A skilled project manager, you effectively deliver programmes on time and within budget, even when juggling competing priorities. Degree-educated and committed to continuous development, you stay at the forefront of digital service management.
About us
Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days' annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
Salary: £51,802 to £54,924 a year plus £3,203 car benefit
Hours per week: 37
Contract type: Permanent
We have an exciting opportunity for a Digital Services Manager to join our forward-thinking Digital and Data Solutions function. In this role, you will oversee the Council's Digital Services Team, playing a pivotal role in shaping our digital strategy and delivering services that truly meet the needs of our residents and stakeholders.
As the Digital Services Manager, you will lead a team of skilled professionals with expertise in user-centred content design, prototyping and concept development, inclusive research, and accessible design practices. These disciplines align with the Government Digital Service DDAT Capability Framework, ensuring our approach meets the highest standards of quality and inclusivity. Your leadership will drive the creation of innovative, accessible, and effective digital solutions, helping us deliver services that work for everyone in our community.
About you
With extensive experience of transforming digital services in large, complex organisations, you excel in leading user-centred design teams and developing digital talent. You have a strong track record of driving innovation through digital product development, behaviour change, and creating services tailored to user needs.
Your expertise includes service redesign, data-driven decision-making, user research, prototyping, and web standards development, along with skills in content design, integration, web metrics, and customer journey mapping. A skilled project manager, you effectively deliver programmes on time and within budget, even when juggling competing priorities. Degree-educated and committed to continuous development, you stay at the forefront of digital service management.
About us
Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days' annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
Closing date: Sun 09/02/2025 at 00:00
Job reference: LBC03560