Children’s Centre Business Support Officer

About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

This is an exciting opportunity for an experienced, enthusiastic, person to join North Somerset Council’s Children’s Centres and Family Hubs team to provide business support across all our sites. If you have previous experience working in busy community environments, providing welcoming and supportive initial contact for customers, we would like to meet you.  

  

The Role

North Somerset Council are developing Family Hubs to provide seamless accessible support to families with children aged 0-19, (25 with Special Educational Needs and Disabilities). You will be:  

• Dealing with all administrative tasks for the Children’s Centre, and Family Hubs.  

• Working in an environment, where children and families attend 

• Working in partnership with parents and carers to offer an accessible and welcoming environment 

• Working as part of the Family Wellbeing team, partner agencies and community groups   

• Supporting the quality of the Children’s Centres, and Family Hubs 

  

This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.  

Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is needed for this role.  

This position is based across North Somerset Children’s Centres/Family Hubs.

 

Work Style

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Fixed Worker which means you can expect to work in the following way:

• Spends all their time in the office.
• The office remains a shared space with cultural encouragement for clear desk policies. 

About You

This role is to work with the Family Wellbeing Intervention Team Leader, and to support this work, we are looking for the following skills and knowledge: 

• Excellent communication and customer care skills 

• A broad knowledge and understanding of administrative systems 

• To be able to work independently to resolve problems and queries  

• Previous office and finance experience   

We are looking for an individual who is passionate about working with Children, Young People and their families and who possesses the following skills and experience:

Essential Criteria:

• NVQ Level 2 or equivalent in literacy and numeracy
• NVQ level 2 or equivalent practical work experience in technical skills relating to the service area.
• Awareness and understanding of the service area
• Experience of working with computers and technology, including Microsoft office.

Desirable Criteria:

• Understanding of the service area regulations and relevant legislation, to include information sharing, health and safety, confidentiality and data protection and information governance.

What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated in house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet.

How to Apply

If you share our vision and values and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role. 

Contact Information

For further information about the role, please contact Michelle Fletcher, Family Wellbeing Interventions Leader, at michelle.fletcher@n-somerset.gov.uk or 07769 163964.

Important Information

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview Date: 2^nd May 2025 

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.  

 Equal Opportunities

At North Somerset Council we want all our employees to feel valued and appreciated.  We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave.  We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. 

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.