{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1736949706258,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"id":"2774a05f-9f3b-48fc-a613-d363b0427b67","title":"Tenancy Sustainment Officer (North London)","synonyms":["Tenancy Sustainment Officer (North London)"],"reference":"3721487","description":"<strong>The role</strong><br><br>We are looking for <strong> 2 </strong> <strong>Tenancy Sustainment Officers</strong> to join our Housing team here at Southern Housing.<br><br>These are permanent, full-time positions working 35 hours per week. This is a hybrid role based at our London, Farringdon office 2 days a week, to be agreed with the Area Housing Manager.<br><br>Our Tenancy Sustainment Officers are required to be flexible in their ability to travel across our homes in London, this is because we work in a patchless way. However, each role is designated to a team within the areas below and you may be required to travel within those zones as well as other zones as part of your duties.<br><br>2 x Tenancy Sustainment Officer working across London Boroughs :-<br><br>Newham, Barking & Dagenham, Redbridge, Hackney, Islington, Tower Hamlets, Waltham Forest, Haringey, Camden Westminster, Ealing Enfield, Barnet, Harrow, Brent, Hammersmith & Fulham and Kensington & Chelsea.<br><br>As a Tenancy Sustainment Officer, you'll provide intensive tenancy sustainment support to our most vulnerable residents, helping them to sustain their tenancy and reduce the risk of tenancy failure. 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You'll regularly review action plans through to case closure.</li> <li>Visiting residents in their home, complete welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners.</li> <li>Maintaining a caseload of between 12 and 20 cases, generally working with residents for a period of 6-12 weeks.</li> <li>Engaging and co-ordinating external agencies, leading on setting up multi- agency case conferences to identify and implement support for residents</li>\n</ul><strong> WHAT YOU'LL NEED: </strong><ul> <li>Experience of working in a front facing customer focused role and Excellent knowledge of housing law, rights of tenants and laws relating to repairs and safeguarding.</li> <li>An in depth understanding of issues affecting vulnerable people •</li> <li>A Proven track record of developing and building relationships with external providers and with partner organisations. Good negotiating and influencing skills.</li> <li>A confident individual with exceptional listening and customer service skills. Excellent communication skills both verbal and written.</li> <li>The necessary skills to complete support plans, reports and risk assessments.</li> <li>Ability to organise and prioritise own workload to meet deadlines. Capability to lone work and a motivation to work with resistant and chaotic individuals and households. Able to manage a high and varied workload.</li> <li>You'll need a full driving licence and access to own vehicle</li>\n</ul><strong>In your supporting statement, it is important that you address how you meet each of the above 7 criteria providing real examples. </strong><br><br><strong>Closing Date: Sunday 26th January 2025 at 23:59pm </strong><br><br><strong>Shortlisting Date: Week commencing 27th January 2025</strong><br><br><strong>Interview Date(s): Week commencing 3rd and 10th February 2025 </strong><br><br><strong> Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications </strong><br><br><strong>About us</strong><br><br>At Southern Housing, our residents are at the <strong>heart</strong> of everything we do. 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