Home Ownership Officer

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! 

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

At Lewisham Council, we believe in building on potential. As a Home Ownership Officer, your ability to proactively manage a variety of Right to Buy and home ownership functions within procedural & legislative deadlines could have a real impact on people’s lives.

We aim to provide a better experience and more opportunities for residents, communities – and the dedicated people who join our growing team.

What’s the role?

As a Home Ownership Officer, you will be responsible for providing a high quality, customer focused and responsive service to Lewisham Homes homeowners.

If successful, the main duties of your role will be:

• Proactively manage a variety of RTB and home ownership functions within procedural & legislative deadlines and keep up to date with relevant legislation and good practice issues relating to the role.

• Build good working relationships with the local Tenant and Residents’ Associations. Attend court of hours meetings as required.

• Respond to correspondence and complaints and provide drafts for member’s enquiries and take legal action as necessary (attend court and tribunals as required).

• Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases and carry out home / estate visits / inspections in a lone working capacity as required.

What’s in it for you? 

Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance 
• Local Government Pension scheme 
• Flexible working and family friendly policies 
• Season ticket and bicycle loans 
• A range of staff discounts including local subsidised gym memberships 
• Supportive staff networks

What we’re looking for 

You are flexible and have excellent peoples’ skills. You will have an eye for accuracy and attention to detail. You will be keen to resolve enquiries and have good collaboration skills liaising with residents and other areas of the business. You are proactive and have experience of managing leasehold issues as well as having great people skills. 

Location

The job is primarily based in Laurence House, 1 Catford Road, London SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

The recruitment process is anonymous and we don’t accept CV’s.

Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. 

For an informal discussion about this job, please contact: Glenda Omogbai - HOS@lewisham.gov.uk

To find out more, including a full job description and person specification, and to apply, please visit the Lewisham Council website

Salary

£39,150 - £40,344 per annum (SO1)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity 

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply 

The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email JobsAndSkills@lewisham.gov.uk and an advisor will be in touch with you.  

The Council reserves the right to close adverts early if there is a large response.

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